Reviews of Generali Tranquilidade

By: Generali Seguros, S.A. App

List of user reviews and ratings for Generali Tranquilidade

Total ratings

3.20 (Rating count: 1,770)

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Review summary

Users commonly report issues with login and registration failing despite valid credentials, inability to recover passwords, app freezing during registration, and limited acceptance of phone numbers only from Portugal. Additionally, support is often unresponsive, and the app sometimes suggests updates that are unavailable. Despite these problems, some users find the app practical and visually appealing.

Pros

The app has a practical and clear interface for some users.
The design looks very good according to a user.

Cons

Login and registration process frequently fails or rejects valid credentials.
Password recovery and account registration emails are not received or delayed.
App often gets stuck in infinite loops or blocks users from proceeding, especially during registration.
Limited phone number acceptance (only Portuguese numbers) restricts international users.
Support is unresponsive or unavailable, causing user frustration.

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User Reviews

Recent rating average: 1.50

All time rating average: 3.20

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75% (15)

Date	Author	Comment
2024-11-11	H *****	Não aceita os dados de login válidos. Além disso, demora imenso tempo na versão web a validar um simples passo de login. A vossa DB deve ser linda, deve. Eu só espero que quando precisar da vossa ajuda a performance não seja igual.
Não aceita os dados de login válidos. Além disso, demora imenso tempo na versão web a validar um simples passo de login. A vossa DB deve ser linda, deve. Eu só espero que quando precisar da vossa ajuda a performance não seja igual.
2024-11-07	Ri*****	Não consigo criar registo
Não consigo criar registo
2024-10-09	JP*****	App login does not work. I also don't get a password recovery email. I can only log in from a pc.
App login does not work. I also don't get a password recovery email. I can only log in from a pc.
2024-10-07	Ri*****	Immediately agter creating an account, it tells me my login details are invalid, tried several times, painstakingly making sure to inout the login details in the up to date app, and it just gives me the same error.
Immediately agter creating an account, it tells me my login details are invalid, tried several times, painstakingly making sure to inout the login details in the up to date app, and it just gives me the same error.
2024-09-12	Mi*****	I updated the app and it still dies not work! Sort it out!
I updated the app and it still dies not work! Sort it out!
2024-09-06	Fr*****	It worked in the past... Right now it just shows a screen saying that I need to update the application. All fine except that there is no update to install...
It worked in the past... Right now it just shows a screen saying that I need to update the application. All fine except that there is no update to install...
2024-04-30	Ga*****	After they changed the app, alot of the text is cut and cannot be read. I've tried to send mail for the support and no one responded. Maybe they don't really care that it's like that...
After they changed the app, alot of the text is cut and cannot be read. I've tried to send mail for the support and no one responded. Maybe they don't really care that it's like that...
2024-04-22	Ol*****	Practical and clear!
Practical and clear!
2024-02-29	Nu*****	It's a joke. After installation the app blocks not allowing you to register.
It's a joke. After installation the app blocks not allowing you to register.
2024-02-28	An*****	Doesn't work at all
Doesn't work at all