Reviews of Trane 360

By: Trane App

List of user reviews and ratings for Trane 360

Total ratings

3.48 (Rating count: 100)

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Review summary

The Trane 360 app, once useful for accessing HVAC parts and information on the go, is plagued by frequent login failures, timeout errors, and update issues that render it largely unusable. It restricts use to authorized dealers, limiting access for contractors and owners. Customer support is reportedly unresponsive, worsening user frustrations. Despite these issues, some users acknowledge its value when it functions correctly.

Pros

Provides access to Trane HVAC parts and equipment information.
Useful for licensed contractors and authorized buyers when it works.
Helps access product information on the go (when functioning)

Cons

Frequent login and authentication problems preventing access.
Timeout and connection loss issues when trying to view or checkout items.
No functioning updates despite prompts needing app updates.
Highly restrictive usage; only accessible to authorized dealers, excluding general users and contractors.
Poor or no customer support or technical assistance available.

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User Reviews

Recent rating average: 1.40

All time rating average: 3.48

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80% (16)

Date	Author	Comment
2024-08-05	Me*****	Just like trane to paywall EVERYTHING
Just like trane to paywall EVERYTHING
2024-05-09	Do*****	This app is 100% unusable. It was once a great way to access parts and other information when on the go. It's now impossible to get past the login menu. It doesn't appear that there's any support for the app either.
This app is 100% unusable. It was once a great way to access parts and other information when on the go. It's now impossible to get past the login menu. It doesn't appear that there's any support for the app either.
2023-11-29	Te*****	UPDATE, AS OF 11.27.23 SAME GOES, TURNED IN A DAMAGE CLAIM ON APP, NO RESPONSE! WORST CUSTOMER SERVICE ,OMG WORST COMPANY EVER. INGERSOL RAND SENT TRANE DOWN THE TOILET. THIS STINKING APP DOESNT WORK MOST OF THE TIME. I HAVE TO DRIVE TO OFFICE TO BRING UP COMFORT SITE . GUESS WHAT WONT EXCEPT MY PASSWORD. NOW WASTING TIME WITH PASSWORD RESET. NOT WORKING EITHER. BEEN SENT 3 TEXT TO RESET COMFORTSITE STILL CANT LOG IN. ILL BE CALLING GOODMAN NEXT WEEK FOR A HASSLE FREE EXPERIENCE
UPDATE, AS OF 11.27.23 SAME GOES, TURNED IN A DAMAGE CLAIM ON APP, NO RESPONSE! WORST CUSTOMER SERVICE ,OMG WORST COMPANY EVER. INGERSOL RAND SENT TRANE DOWN THE TOILET. THIS STINKING APP DOESNT WORK MOST OF THE TIME. I HAVE TO DRIVE TO OFFICE TO BRING UP COMFORT SITE . GUESS WHAT WONT EXCEPT MY PASSWORD. NOW WASTING TIME WITH PASSWORD RESET. NOT WORKING EITHER. BEEN SENT 3 TEXT TO RESET COMFORTSITE STILL CANT LOG IN. ILL BE CALLING GOODMAN NEXT WEEK FOR A HASSLE FREE EXPERIENCE
2023-03-02	KS*****	Another app which appears to be anti-competitive by preventing owners of Trane/RunTru products from getting parts schematics or part numbers without paying Trane their blood money by being an authorized dealer, which they have to pay for. Who owns the HVAC system I just purchased, me or Trane/RunTru? If I own it, why can't I have access to parts lists? This is contrary to Biden's executive order to the FTC to add "Right To Repair" regulations which would prevent this anti-competitive behavior.
Another app which appears to be anti-competitive by preventing owners of Trane/RunTru products from getting parts schematics or part numbers without paying Trane their blood money by being an authorized dealer, which they have to pay for. Who owns the HVAC system I just purchased, me or Trane/RunTru? If I own it, why can't I have access to parts lists? This is contrary to Biden's executive order to the FTC to add "Right To Repair" regulations which would prevent this anti-competitive behavior.
2022-07-08	Ja*****	Loss of connection message mostly when I need to check out items in cart.
Loss of connection message mostly when I need to check out items in cart.
2022-06-24	Al*****	Good things about Trane HVAC
Good things about Trane HVAC
2022-06-14	Du*****	This app is a piece of garbage lately! All I get is timeout messages when checking part availability. I end up having to drag out my laptop for ComfortSite or call Trane Supply directly. Fix it!
This app is a piece of garbage lately! All I get is timeout messages when checking part availability. I end up having to drag out my laptop for ComfortSite or call Trane Supply directly. Fix it!
2022-03-31	Mi*****	Too clunky and not user friendly.
Too clunky and not user friendly.
2022-03-25	Ry*****	Timeout connection issue has occurred when trying to view cart in parts.
Timeout connection issue has occurred when trying to view cart in parts.
2022-02-09	Jo*****	Horrible experience this people do not wanna give any tech support
Horrible experience this people do not wanna give any tech support