Reviews of Townsquare Management Platform

By: Townsquare Interactive App

List of user reviews and ratings for Townsquare Management Platform

Total ratings

3.20 (Rating count: 42)

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Review summary

Reviews show a split experience: many praise Townsquare for professional, supportive staff and an intuitive, organized platform with modern features. However, several recurring issues appear: billing/scam concerns, problems with cancelling and ongoing charges, poor or hard-to-reach support, and mixed messages about pricing versus value. The most mentioned themes revolve around support quality, usability, and organizational strength as positives, contrasted with ongoing worries about billing integrity and pricing.

Pros

Responsive, professional customer support team that helps businesses grow.
Intuitive, easy-to-use, and well-organized platform.
Professional and organized company image with ongoing support.
AI-enabled features and modern business-management capabilities that can outperform legacy tools like QuickBooks.

Cons

Perceived fraudulent billing and scam-like concerns, including charges for services not delivered.
Cancellation issues and charges continuing after attempts to cancel, with reports of being ghosted.
Difficulty contacting support or getting timely responses (unclear or unavailable contact options).
Pricing concerns, including reports of premium pricing versus perceived value.

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User Reviews

Recent rating average: 3.20

All time rating average: 3.20

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46% (6)

Date	Author	Comment
2025-01-21	Bo*****	This company is a scam do not be fooled they will charge you and then do nothing they say they are 100% a scam
This company is a scam do not be fooled they will charge you and then do nothing they say they are 100% a scam
2024-12-13	De*****	So far, so good! I am grateful I found them. I spent lots of money without getting half of what they offer. The team assigned to my project has been patient, professional and very understanding. For someone just starting to kinda understand business back-office tools, they are perfect for me and the price is well within my budget. I am truly grateful. Oh! Give yourself grace as you LEARN! You'll thank me later. Do the work! You'll see results!
So far, so good! I am grateful I found them. I spent lots of money without getting half of what they offer. The team assigned to my project has been patient, professional and very understanding. For someone just starting to kinda understand business back-office tools, they are perfect for me and the price is well within my budget. I am truly grateful. Oh! Give yourself grace as you LEARN! You'll thank me later. Do the work! You'll see results!
2024-10-14	Co*****	Useless company. Tried to cancel for 3 months and kept getting free month offers. Said what the heck maybe I just need to give them more time. Then they go radio silent and try to bill me?! Listen you scammers I have been trying to cancel my service so answer your phones and cancel my service. I will not be paying for a service I was trying to cancel for months.
Useless company. Tried to cancel for 3 months and kept getting free month offers. Said what the heck maybe I just need to give them more time. Then they go radio silent and try to bill me?! Listen you scammers I have been trying to cancel my service so answer your phones and cancel my service. I will not be paying for a service I was trying to cancel for months.
2024-10-02	Jo*****	Does Town square have a contact email?
Does Town square have a contact email?
2024-07-25	Ja*****	Townsquare continues to show support for my business, thank you
Townsquare continues to show support for my business, thank you
2024-07-17	Bo*****	On the money
On the money
2024-06-25	Te*****	After over 15 years of doing it myself, this is a God send program. From what ive seen so far, even a company starting out could look professional and be professional in all areas of the inter office and in dealing with the customer. An organized company is the only way to do business.
After over 15 years of doing it myself, this is a God send program. From what ive seen so far, even a company starting out could look professional and be professional in all areas of the inter office and in dealing with the customer. An organized company is the only way to do business.
2024-04-17	Cu*****	Extremely Intuitive Business Management System. This is the future of combining AI features into an easy to use system that's as simple and more easy to navigate than Quick Books. I'm so glad I made the switch from Quick Books to working the TSI App and the Townsquare Team is exceptional at helping our business grow. Thanks again TSI Team!
Extremely Intuitive Business Management System. This is the future of combining AI features into an easy to use system that's as simple and more easy to navigate than Quick Books. I'm so glad I made the switch from Quick Books to working the TSI App and the Townsquare Team is exceptional at helping our business grow. Thanks again TSI Team!
2023-11-30	Ky*****	My experience wasn't great. Intention seemed pretty good tho. The Website was worth the bad experience.
My experience wasn't great. Intention seemed pretty good tho. The Website was worth the bad experience.
2023-01-09	Ch*****	Garbage. Ghosted me from the start....kept taking money tho. Highly disappointed
Garbage. Ghosted me from the start....kept taking money tho. Highly disappointed