Reviews of myTouchMD - for Patients

By: Nextech Systems, LLC

List of user reviews and ratings for myTouchMD - for Patients

Total ratings

3.56 (Rating count: 70)

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Review summary

Users appreciate the app's functionality to view photos, explore services, and complete paperwork digitally, facilitating better communication and care. However, multiple users report significant login problems, app crashes, and issues completing required forms, leading to frustration. While some find it easy to use and helpful, technical difficulties reduce overall satisfaction.

Pros

Allows users to view photos and explore other services and procedures offered by their doctor.
Enables filling out paperwork via the app, helping avoid feeling rushed at the office.
Provides online access to follow-up care instructions, reducing the chance of losing important information.
Good way to keep in touch with the doctor, especially for users out of town.
Reported as very easy to use by some users.

Cons

Frequent login issues including password creation problems, invalid email or password errors, and not receiving password reset emails.
App often does not work or crashes, with reports of it not opening at all even after reinstalling.
Issues with completing required paperwork in the app, such as not being able to click on required boxes or incomplete information errors.
Some consent forms require completion at the office, making the app forms less useful.
User experience suffers due to app malfunctioning and submission failures, including inability to submit ratings or forms.

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User Reviews

Recent rating average: 2.70

All time rating average: 3.56

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41% (11)

Date	Author	Comment
2024-11-23	An*****	I love seeing my photos and being able to explore other services and procedures offered by my doctor. I can fill out paperwork via app and not feel rushed in the office. All follow-up care instructions are also online, so I'm not losing important information.
I love seeing my photos and being able to explore other services and procedures offered by my doctor. I can fill out paperwork via app and not feel rushed in the office. All follow-up care instructions are also online, so I'm not losing important information.
2024-07-09	Na*****	Some of the questions have another question that follows. That is where the NA comes in.
Some of the questions have another question that follows. That is where the NA comes in.