Reviews of TORRID

By: Torrid LLC App

List of user reviews and ratings for TORRID

Total ratings

4.84 (Rating count: 37,544)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Reviews praise Torrid's Android app for inclusive plus-size sizing, ease of use, solid product selection with quality and reasonable prices, and helpful live chat/rewards features. However, recurring issues center on checkout failures and app instability (freezes/crashes) that hinder ordering. Minor complaints include occasional address acceptance problems and a bulky shopping bag UI. Overall, the app is strong on inclusivity and usability but needs reliability improvements to reduce checkout disruptions.

Pros

Inclusive plus-size sizing and styles that make customers feel represented and confident.
Easy-to-use app with simple navigation and quick size finding.
Strong selection of products with good quality and reasonable prices for plus sizes.
Helpful in-app features like live chat support and rewards (account shows cash and birthday rewards).

Cons

Frequent checkout failures and error messages prevent orders from being placed.
App freezes and crashes cause instability and disrupt the shopping experience.

Upgrade to see all 399 reviews

User Reviews

Recent rating average: 3.80

All time rating average: 4.84

Upgrade to see all 399 reviews

16% (63)

Date	Author	Comment
2026-07-26	Na*****	my cart gets dumped if I sign in at checkout
my cart gets dumped if I sign in at checkout
2026-07-26	Ki*****	love this store. lots of good sales
love this store. lots of good sales
2026-07-26	Du*****	Website has too many glitches and not user friendly. The input of sensitive information glitches and re-entry has to be done which messes with the entire ordering process!!! FIX ASAP PLEASE L!!
Website has too many glitches and not user friendly. The input of sensitive information glitches and re-entry has to be done which messes with the entire ordering process!!! FIX ASAP PLEASE L!!
2026-07-23	Bo*****	where else can my size 10 body can ask for a double zero!
where else can my size 10 body can ask for a double zero!
2026-07-20	Ka*****	Torrid VIP here. Im unimpressed with their App, Website, "Wishlist", Torrid Cash, the inability to "SAVE FOR LATER" w/o having to go BACK to the item & add to wishlist, which, I try & it says "you already have 100 items in your list, edit to add more" = NONSENSE. Its impractical BS. Almost like whomever designed it has NEVER shopped for apparel a day in their life. Make it like an Amazon cart! IT ALWAYS LAGS - BAD! If I didn't NEED to shop here I DEF WOULDNT. Fabric = CHEAP & PILLS IMMEDIATELY
Torrid VIP here. Im unimpressed with their App, Website, "Wishlist", Torrid Cash, the inability to "SAVE FOR LATER" w/o having to go BACK to the item & add to wishlist, which, I try & it says "you already have 100 items in your list, edit to add more" = NONSENSE. Its impractical BS. Almost like whomever designed it has NEVER shopped for apparel a day in their life. Make it like an Amazon cart! IT ALWAYS LAGS - BAD! If I didn't NEED to shop here I DEF WOULDNT. Fabric = CHEAP & PILLS IMMEDIATELY
2026-07-20	An*****	Great way to shop for Torrid clothes. The only problem that inconvenienced me was when placing a mobile order, the back button would automatically take me back to the home page, not the previous page that I had searched for and gotten results. This caused me to have to recreate my search again. My shopping experience was good except for that issue.
Great way to shop for Torrid clothes. The only problem that inconvenienced me was when placing a mobile order, the back button would automatically take me back to the home page, not the previous page that I had searched for and gotten results. This caused me to have to recreate my search again. My shopping experience was good except for that issue.
2026-07-20	D *****	app is super easy to shop on.
app is super easy to shop on.
2026-07-20	ch*****	Love Torrid!!!!!
Love Torrid!!!!!
2026-07-20	Ma*****	Very difficult to get payments to save
Very difficult to get payments to save
2026-07-17	St*****	Always modern and stylish at affordable prices, during sales. The quality is not always top notch but with proper care most items can last. READ and follow the care labels for the best results. 👌
Always modern and stylish at affordable prices, during sales. The quality is not always top notch but with proper care most items can last. READ and follow the care labels for the best results. 👌