Reviews of TORRID

By: Torrid LLC App

List of user reviews and ratings for TORRID

Total ratings

4.83 (Rating count: 39,059)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Reviews praise Torrid's Android app for inclusive plus-size sizing, ease of use, solid product selection with quality and reasonable prices, and helpful live chat/rewards features. However, recurring issues center on checkout failures and app instability (freezes/crashes) that hinder ordering. Minor complaints include occasional address acceptance problems and a bulky shopping bag UI. Overall, the app is strong on inclusivity and usability but needs reliability improvements to reduce checkout disruptions.

Pros

Inclusive plus-size sizing and styles that make customers feel represented and confident.
Easy-to-use app with simple navigation and quick size finding.
Strong selection of products with good quality and reasonable prices for plus sizes.
Helpful in-app features like live chat support and rewards (account shows cash and birthday rewards).

Cons

Frequent checkout failures and error messages prevent orders from being placed.
App freezes and crashes cause instability and disrupt the shopping experience.

Upgrade to see all 494 reviews

User Reviews

Recent rating average: 4.50

All time rating average: 4.83

Upgrade to see all 494 reviews

16% (79)

Date	Author	Comment
2026-09-08	Su*****	True to size and fashion trends. nice style clothing good deals when they are running specials.i shopped here 3 times already.
True to size and fashion trends. nice style clothing good deals when they are running specials.i shopped here 3 times already.
2026-09-07	Le*****	its so easy I love it !!
its so easy I love it !!
2026-09-07	De*****	The Anchorage Torrid offers a personalized shopping experience reminiscent of Nordstrom. Staff know your size and style, recommend pieces you’ll love, and make every visit feel special. While I appreciate Torrid’s quality and selection, the people truly set this store apart. Vanessa, the manager, has created a professional, friendly, and welcoming atmosphere where customers feel valued—not simply processed. Exceptional service is increasingly rare, making Anchorage Torrid stand out.
The Anchorage Torrid offers a personalized shopping experience reminiscent of Nordstrom. Staff know your size and style, recommend pieces you’ll love, and make every visit feel special. While I appreciate Torrid’s quality and selection, the people truly set this store apart. Vanessa, the manager, has created a professional, friendly, and welcoming atmosphere where customers feel valued—not simply processed. Exceptional service is increasingly rare, making Anchorage Torrid stand out.
2026-09-06	Vi*****	The app usually works great and is well designed. The clothing and products are great, and their sales make them affordable. The only thing that is terrible is their credit card. The umbrella corporation above them is super shady. It is not worth using.
The app usually works great and is well designed. The clothing and products are great, and their sales make them affordable. The only thing that is terrible is their credit card. The umbrella corporation above them is super shady. It is not worth using.
2026-09-05	Ja*****	app crashes and freezes too much
app crashes and freezes too much
2026-09-05	Sh*****	torrid has the best selection of Plus size clothing at affordable prices.. I absolutely love them and they have great shoes as well like for someone like me who has wide feet..
torrid has the best selection of Plus size clothing at affordable prices.. I absolutely love them and they have great shoes as well like for someone like me who has wide feet..
2026-09-05	Lo*****	The app freezes quite often. Very annoying.
The app freezes quite often. Very annoying.
2026-09-04	Lo*****	Love the clothes! Excellent quality and worth the price even when they're not having a great sale! Torrid Forever!!!🤗🤓😊
Love the clothes! Excellent quality and worth the price even when they're not having a great sale! Torrid Forever!!!🤗🤓😊
2026-09-04	Be*****	love how easy it is
love how easy it is
2026-09-04	An*****	Torrid is my go-to place for the most fashionable Plus size ready to wear PERIOD!
Torrid is my go-to place for the most fashionable Plus size ready to wear PERIOD!