Reviews of TORRID

By: Torrid LLC

List of user reviews and ratings for TORRID

Total ratings

4.83 (Rating count: 36,573)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Reviews praise Torrid's Android app for inclusive plus-size sizing, ease of use, solid product selection with quality and reasonable prices, and helpful live chat/rewards features. However, recurring issues center on checkout failures and app instability (freezes/crashes) that hinder ordering. Minor complaints include occasional address acceptance problems and a bulky shopping bag UI. Overall, the app is strong on inclusivity and usability but needs reliability improvements to reduce checkout disruptions.

Pros

Inclusive plus-size sizing and styles that make customers feel represented and confident.
Easy-to-use app with simple navigation and quick size finding.
Strong selection of products with good quality and reasonable prices for plus sizes.
Helpful in-app features like live chat support and rewards (account shows cash and birthday rewards).

Cons

Frequent checkout failures and error messages prevent orders from being placed.
App freezes and crashes cause instability and disrupt the shopping experience.

Upgrade to see all 6,018 reviews

User Reviews

Recent rating average: 4.90

All time rating average: 4.83

Upgrade to see all 6,018 reviews

1% (59)

Date	Author	Comment
2026-06-30	De*****	Love Torrid only thing I hate is how short most shirts are. I'd love to see more tunic length shirts like 32 long!
Love Torrid only thing I hate is how short most shirts are. I'd love to see more tunic length shirts like 32 long!
2026-06-29	Ra*****	The App doesn't apply Torrid cash.
The App doesn't apply Torrid cash.
2026-06-29	Re*****	my most favorite store ever!! Great quality!!
my most favorite store ever!! Great quality!!