Reviews of TORRID

By: Torrid LLC App

List of user reviews and ratings for TORRID

Total ratings

4.84 (Rating count: 38,354)

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Review summary

Reviews praise Torrid's Android app for inclusive plus-size sizing, ease of use, solid product selection with quality and reasonable prices, and helpful live chat/rewards features. However, recurring issues center on checkout failures and app instability (freezes/crashes) that hinder ordering. Minor complaints include occasional address acceptance problems and a bulky shopping bag UI. Overall, the app is strong on inclusivity and usability but needs reliability improvements to reduce checkout disruptions.

Pros

Inclusive plus-size sizing and styles that make customers feel represented and confident.
Easy-to-use app with simple navigation and quick size finding.
Strong selection of products with good quality and reasonable prices for plus sizes.
Helpful in-app features like live chat support and rewards (account shows cash and birthday rewards).

Cons

Frequent checkout failures and error messages prevent orders from being placed.
App freezes and crashes cause instability and disrupt the shopping experience.

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User Reviews

Recent rating average: 3.60

All time rating average: 4.84

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16% (68)

Date	Author	Comment
2026-08-09	Ta*****	Love Torrid
Love Torrid
2026-08-09	Mi*****	advertises things in the app that are not on sale to buy or at times are hard to find in the many categories.
advertises things in the app that are not on sale to buy or at times are hard to find in the many categories.
2026-08-07	Va*****	Torrid has awesome deals and sales. I am finally able to feel comfortable in all my clothing, especially bras! All my deepest desire are met...wellllp...😊
Torrid has awesome deals and sales. I am finally able to feel comfortable in all my clothing, especially bras! All my deepest desire are met...wellllp...😊
2026-08-06	Ro*****	slow..app never finding it easy to search what I need
slow..app never finding it easy to search what I need
2026-08-05	Ja*****	doesnt keep me logged in, freezes, less options than the website, dont like jt.
doesnt keep me logged in, freezes, less options than the website, dont like jt.
2026-08-05	Ph*****	the app is lagging and left and right scroll is finicky
the app is lagging and left and right scroll is finicky
2026-08-03	Am*****	love the clothes 😍 💕
love the clothes 😍 💕
2026-08-02	Ka*****	Torrid made things easy-to-use!
Torrid made things easy-to-use!
2026-08-02	Br*****	usually a great app but SUPER glitchy today
usually a great app but SUPER glitchy today
2026-08-01	Mi*****	Great shopping experience
Great shopping experience