Reviews of Toolsvilla

By: Toolsvilla

List of user reviews and ratings for Toolsvilla

Total ratings

4.31 (Rating count: 16,234)

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Review summary

Multiple users report significant issues with Toolsvilla's service, including delayed deliveries, poor customer support, and difficulty obtaining refunds or returns. Many products arrive defective or not as described, sometimes with low-quality materials. While a few users had positive experiences with product quality and app usability, the majority faced frustrations such as unresponsive customer care and misleading delivery information. Overall, users strongly discourage purchasing from this app due to unreliable fulfillment and customer service.

Pros

Some products arrive on time as per schedule.
Certain users found the product quality good and sturdy.
The app provides a wide range of farm tools and equipment.
A few users appreciated the app experience and support initially.
Packaging and product look were acceptable in some cases.

Cons

Delivery is frequently delayed beyond promised dates, sometimes by weeks.
Customer service is unresponsive, unhelpful, or rude, with no proper resolution for issues.
Products often arrive defective or do not match the description, with poor quality materials.
Returns and refunds are difficult or impossible to obtain, even with valid complaints.
Order cancellations are not properly handled and refunds take excessive time or are denied.
Tracking and communication about order status are poor or misleading.
Product reviews on the app are censored or not functional.

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User Reviews

Recent rating average: 2.40

All time rating average: 4.31

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467% (28)

Date	Author	Comment
2025-01-12	Ch*****	Scam app. Don't expect it's like Amazon or Flipkart. I ordered bush cutter. It's not working from starting. I contacted customer care and send sequence of video as a proof. No response. No return request accepted and no money. I directly dump the product to the trash. Don't try #toolsvilla
Scam app. Don't expect it's like Amazon or Flipkart. I ordered bush cutter. It's not working from starting. I contacted customer care and send sequence of video as a proof. No response. No return request accepted and no money. I directly dump the product to the trash. Don't try #toolsvilla
2025-01-01	Ka*****	Ihad cancelled my order due to your bad delivery service. At the time of purchase your website shows very nearest date when the customer ordered it you did not send the product to that date. Also when customer cancelled the product you blocked the amount for many days. Other e- commerce websites refund the amount within 3 to 5 working days. I cancelled my order on 23.12.2024 but till today my amount is not refunded.My first experience is very poor. I suggest to all not go to toolsvilla.
Ihad cancelled my order due to your bad delivery service. At the time of purchase your website shows very nearest date when the customer ordered it you did not send the product to that date. Also when customer cancelled the product you blocked the amount for many days. Other e- commerce websites refund the amount within 3 to 5 working days. I cancelled my order on 23.12.2024 but till today my amount is not refunded.My first experience is very poor. I suggest to all not go to toolsvilla.