OCA - Omni Customer Assistant

OCA (Omnichannel Customer Assistant) is a mobile customer service support application that helps your team stay connected with customers anywhere, anytime.

Connect all your business communication channels into one unified inbox. OCA supports integration with popular platforms such as Live Chat Website, WhatsApp, Email, Facebook Messenger, Instagram, Telegram, and more.

OCA Mobile Key Features:

• UNIFIED INBOX
Monitor and respond to incoming messages from multiple communication channels in one clean, easy-to-use interface.

• REAL-TIME TEAM COLLABORATION
Increase team productivity with Private Notes and @mentions to discuss issues with fellow agents before responding to customers.

• CHAT STATUS MANAGEMENT
Easily manage workflows by assigning message statuses (Active, Resolved, Snoozed) and assigning conversations to specific agents or teams.

• QUICK REPLY (CANNED RESPONSES)
Save your response time by creating quick reply templates to answer frequently asked customer questions instantly.

• INSTANT PUSH NOTIFICATIONS
Never miss important messages. OCA will send notifications directly to your phone when a new message arrives or you're mentioned in a conversation.

Optimize your business's customer support and provide the best service experience with OCA Mobile. Download now and start interacting with your customers more efficiently!