Reviews of Timber Brooke Boutique

By: CommentSold Apps

List of user reviews and ratings for Timber Brooke Boutique

Total ratings

4.84 (Rating count: 89)

Review summary

Pros

Great clothes at awesome prices
Fast and easy to navigate app
Friendly and helpful staff
Quick shipping
Enjoyable live sales experiences

Cons

Poor customer service and responsiveness
Issues with inventory accuracy leading to order cancellations
Difficulty contacting support
Lack of refunds for out-of-stock items, only offering account credit
App glitches after updates

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User Reviews

Recent rating average: 3.60

All time rating average: 4.84

Upgrade to see all 20 reviews

15% (3)

Date	Author	Comment
2022-09-15	De*****	Love the clothes but your cart time needs to be a little longer. I can't get through looking at things before they drop off.
Love the clothes but your cart time needs to be a little longer. I can't get through looking at things before they drop off.
2022-06-01	BE*****	I gave them a second chance! Ordered something from them everyday for 3 days during their holiday sale. Shipping of $7 is SUPPOSEDLY charged once every 24 hours but yet I was charged 4 TIMES!!!!! Jessica is rude in her responses to you when you question their tactics. They overcharge for their items and shipping. BUYERS BEWARE! And watch closely! Terrible customer service and management! IF you use a credit card - NOT a debit card .. call you credit card company and you can get your refund!
I gave them a second chance! Ordered something from them everyday for 3 days during their holiday sale. Shipping of $7 is SUPPOSEDLY charged once every 24 hours but yet I was charged 4 TIMES!!!!! Jessica is rude in her responses to you when you question their tactics. They overcharge for their items and shipping. BUYERS BEWARE! And watch closely! Terrible customer service and management! IF you use a credit card - NOT a debit card .. call you credit card company and you can get your refund!
2021-07-17	Sh*****	Great clothes, awesome pricing and the girls are awesome! Love this store ❤
Great clothes, awesome pricing and the girls are awesome! Love this store ❤
2021-07-14	Vi*****	Very good with describing items, answering questions. Fast shipping and friendly too.
Very good with describing items, answering questions. Fast shipping and friendly too.
2021-06-28	Ka*****	Poor customer service. App had an inventory issue and showed something in stock. After ordering that item the order was cancelled since it was out of stock. I was only able to get an account credit back instead of a refund. It was an error on their end and they kept my money, citing their "policy". Their policy should be if they are unable to send what the buyer purchased, then they refund the buyer's money.
Poor customer service. App had an inventory issue and showed something in stock. After ordering that item the order was cancelled since it was out of stock. I was only able to get an account credit back instead of a refund. It was an error on their end and they kept my money, citing their "policy". Their policy should be if they are unable to send what the buyer purchased, then they refund the buyer's money.
2021-04-10	In*****	The app itelf is fine but the customer service is terrible. It's hard to find a way to contact them and when you do, they won't answer emails (I've been waiting over a month for a response). I purchased an item that they later said was out of stock. Instead of refunding me (as any legit business would), they would only offer account credit and would not respond to my questions. Buyer beware.
The app itelf is fine but the customer service is terrible. It's hard to find a way to contact them and when you do, they won't answer emails (I've been waiting over a month for a response). I purchased an item that they later said was out of stock. Instead of refunding me (as any legit business would), they would only offer account credit and would not respond to my questions. Buyer beware.
2021-03-27	La*****	Have loved everything I have gotten. Enjoy the live sales. Great group of gals!
Have loved everything I have gotten. Enjoy the live sales. Great group of gals!
2020-10-31	De*****	Love this app and all the products they have makes shopping fun 😊
Love this app and all the products they have makes shopping fun 😊
2020-10-15	Sh*****	Easy to watch live shows or just place a random order on.😍😍
Easy to watch live shows or just place a random order on.😍😍
2020-09-30	Pa*****	Love love love!!! I spend wayyyy too much but everything is so beautiful & great quality!
Love love love!!! I spend wayyyy too much but everything is so beautiful & great quality!