Reviews of ThrivePass Pre-Tax Accounts

By: ThrivePass App

List of user reviews and ratings for ThrivePass Pre-Tax Accounts

Total ratings

2.49 (Rating count: 87)

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Review summary

Across multiple reviews, ThrivePass Android is consistently problematic: users face login failures, frequent crashes and unstable performance, slow response times, poor usability, and friction with payments. The Android experience appears unreliable, with credential issues between devices, crashes during workflows, and navigation annoyances, compounded by mandatory banking information and card processing problems. Overall, the mobile experience is widely described as unstable and difficult to use.

Pros

Cons

Frequent login failures on Android: users report being unable to log in, mismatched credentials with desktop, and cross-device login issues.
Crashes and instability: the app crashes during expense submission or when using features, with flickering screens and unresponsive UI.
Slow performance and timeouts: the app feels slow and frequently times out during login or actions.
Poor usability and navigation: difficult to navigate, issues with clearing notifications, and a confusing workflow.
Payment/transactions friction: card payments often fail or require banking details, leading to frustrations about accessing funds.

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User Reviews

Recent rating average: 1.50

All time rating average: 2.49

Upgrade to see all 21 reviews

71% (15)

Date	Author	Comment
2025-01-06	Ci*****	Can't log in. Same issue as most. Why hasn't this been fixed?
Can't log in. Same issue as most. Why hasn't this been fixed?
2024-11-01	Le*****	I can't login using the exact same information I use on my computer.
I can't login using the exact same information I use on my computer.
2024-09-11	Er*****	The desktop app is great and it was super easy to submit for reimbursement. Payment was fast too. Why the 3 stars? I can't get the Android App to accept my credentials. I log in on my desktop, look around, log off, then attempt to login on my Galaxy phone with the same credentials, and am told I am using incorrect credentials. Shame because everything else about this program has been a pleasant experience.
The desktop app is great and it was super easy to submit for reimbursement. Payment was fast too. Why the 3 stars? I can't get the Android App to accept my credentials. I log in on my desktop, look around, log off, then attempt to login on my Galaxy phone with the same credentials, and am told I am using incorrect credentials. Shame because everything else about this program has been a pleasant experience.
2024-05-06	Al*****	Yeah...all the reviews are correct. This app sucks, can't get pass the flickering screen.
Yeah...all the reviews are correct. This app sucks, can't get pass the flickering screen.
2024-04-08	Ja*****	At first, when I read the other reviews, I was like no way... the app couldn't be that bad. After downloading and simply trying to move past the first screen, I was not successful. It kept flickering and wouldn't allow me to click on anything. So I'll just submit my stuff online. lol, so there's some things to be fixed friends 🤣.
At first, when I read the other reviews, I was like no way... the app couldn't be that bad. After downloading and simply trying to move past the first screen, I was not successful. It kept flickering and wouldn't allow me to click on anything. So I'll just submit my stuff online. lol, so there's some things to be fixed friends 🤣.
2024-02-04	Ja*****	It tends to be slow. The notes I enter when filing a claim can't be found anywhere.
It tends to be slow. The notes I enter when filing a claim can't be found anywhere.
2024-01-24	An*****	App is pretty bad, doesn't work half the time. Times out when trying to log in and you get an error when scanning and item to see if it's FSA eligible.
App is pretty bad, doesn't work half the time. Times out when trying to log in and you get an error when scanning and item to see if it's FSA eligible.
2024-01-01	Y.*****	Not a user friendly at all. Nothing in the app helps you navigate it well. You cannot clear out notifications. The prescription tool is pointless..
Not a user friendly at all. Nothing in the app helps you navigate it well. You cannot clear out notifications. The prescription tool is pointless..
2023-12-24	Ak*****	Company has Thrivepass..I can log into the website fine but the app says no account is found.
Company has Thrivepass..I can log into the website fine but the app says no account is found.
2023-11-07	Kr*****	Frustrating, limited customer service hours due to time difference. Password is blotted put and leads to issues frequently
Frustrating, limited customer service hours due to time difference. Password is blotted put and leads to issues frequently