Reviews of ThredUP: Online Thrift Store

By: thredUP, Inc

List of user reviews and ratings for ThredUP: Online Thrift Store

Total ratings

3.81 (Rating count: 69,205)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

User reviews show the app is easy to use with good deals and broad selection, but persistent problems include cart timeouts, intrusive UI changes, inaccurate sizing/search results, order fulfillment/refund issues, and intermittent app reliability.

Pros

Easy-to-use app with saved searches and sorting to find items.
Good deals and low prices on thrifted items when promotions appear.
Wide selection across categories; generally positive shopping experience.

Cons

Cart holds and checkout issues: items can disappear from cart after a short time or be snatched by others.
UI/UX clutter from updates and banners that interfere with navigation and saving favorites.
Inaccurate sizing and search results: AI measurements are often wrong, results are less relevant, and some items are miscategorized.
Fulfillment and refunds problems: occasional mis-ships, return fees, and reimbursement issues.
Reliability issues: app crashes, blank pages, and login/code delivery problems.

Upgrade to see all 30,498 reviews

User Reviews

Recent rating average: 2.10

All time rating average: 3.81

Upgrade to see all 30,498 reviews

0% (141)

Date	Author	Comment
2026-06-29	Sa*****	Their beta direct listing needs to be fixed. It does not work right now. I'm getting an error when I try to list items.
Their beta direct listing needs to be fixed. It does not work right now. I'm getting an error when I try to list items.
2026-06-27	Be*****	Used to love this app but their prices have gone way up. Now it's not worth sorting through a lot of their junk to find something I want.
Used to love this app but their prices have gone way up. Now it's not worth sorting through a lot of their junk to find something I want.
2026-06-26	Ha*****	Overall smooth, browsing shopping experience it's like the "goodwill" of apps that conveniently ship to your door my only feedback is: shipping used clothing in plastic parcel bags is counterintuitive to the sustainability efforts update: stick to the desktop version the app is glitchy and particularly annoying as so other reviews have mentioned
Overall smooth, browsing shopping experience it's like the "goodwill" of apps that conveniently ship to your door my only feedback is: shipping used clothing in plastic parcel bags is counterintuitive to the sustainability efforts update: stick to the desktop version the app is glitchy and particularly annoying as so other reviews have mentioned