Reviews of ThredUP: Online Thrift Store

By: thredUP, Inc App

List of user reviews and ratings for ThredUP: Online Thrift Store

Total ratings

3.78 (Rating count: 69,237)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

User reviews show the app is easy to use with good deals and broad selection, but persistent problems include cart timeouts, intrusive UI changes, inaccurate sizing/search results, order fulfillment/refund issues, and intermittent app reliability.

Pros

Easy-to-use app with saved searches and sorting to find items.
Good deals and low prices on thrifted items when promotions appear.
Wide selection across categories; generally positive shopping experience.

Cons

Cart holds and checkout issues: items can disappear from cart after a short time or be snatched by others.
UI/UX clutter from updates and banners that interfere with navigation and saving favorites.
Inaccurate sizing and search results: AI measurements are often wrong, results are less relevant, and some items are miscategorized.
Fulfillment and refunds problems: occasional mis-ships, return fees, and reimbursement issues.
Reliability issues: app crashes, blank pages, and login/code delivery problems.

Upgrade to see all 383 reviews

User Reviews

Recent rating average: 1.60

All time rating average: 3.78

Upgrade to see all 383 reviews

43% (164)

Date	Author	Comment
2026-08-27	D *****	Slow app, rarely loads as it should, sometimes parts or all of a screen disappear when scrolling. Makes it very difficult to use. Tried clearing the cache, restarting my device, and reinstalling the app, but it's still just as bad as before.
Slow app, rarely loads as it should, sometimes parts or all of a screen disappear when scrolling. Makes it very difficult to use. Tried clearing the cache, restarting my device, and reinstalling the app, but it's still just as bad as before.
2026-08-27	Cr*****	Not a legit app!!. I went through all my clothes had filled the bag they had sent to me. Got a email few weeks after that stating they received my items and were up for sale. 1. Did not see my items listed 2. Called to follow-up thinking maybe its the app having issues. Nope!!. They stated they never received my items even though they showed them in the email. 3. Won't return items. Do Not Be Fooled!!! They are good at playing the game so u will fall for their scam!
Not a legit app!!. I went through all my clothes had filled the bag they had sent to me. Got a email few weeks after that stating they received my items and were up for sale. 1. Did not see my items listed 2. Called to follow-up thinking maybe its the app having issues. Nope!!. They stated they never received my items even though they showed them in the email. 3. Won't return items. Do Not Be Fooled!!! They are good at playing the game so u will fall for their scam!
2026-08-26	G *****	Step one... Give us all your info! No clothes, no example, no nothing.
Step one... Give us all your info! No clothes, no example, no nothing.
2026-08-23	Sa*****	they lie about the cost they take 95 percent of the sale and only want brand new items not from target kohls even for kids clothes don't use it I made 1.94 out of 2 huge bags of clothes most were brand new never worn and pretty new kids clothes
they lie about the cost they take 95 percent of the sale and only want brand new items not from target kohls even for kids clothes don't use it I made 1.94 out of 2 huge bags of clothes most were brand new never worn and pretty new kids clothes
2026-08-23	je*****	Basically a final sale there are no returns. tried returning stuff after less than 2 weeks and was no longer an option. the things I revieved were also covered in animal hair. I have allergies and do not own pets so this was very disappointing
Basically a final sale there are no returns. tried returning stuff after less than 2 weeks and was no longer an option. the things I revieved were also covered in animal hair. I have allergies and do not own pets so this was very disappointing
2026-08-17	An*****	Please ensure that you provide accurate descriptions. I have purchased several clothing items and shoes, and a number of the items I received did not match the descriptions: some garments were completely torn, and others did not correspond to the measurements listed. I have also received damaged shoes with glued-in insoles.
Please ensure that you provide accurate descriptions. I have purchased several clothing items and shoes, and a number of the items I received did not match the descriptions: some garments were completely torn, and others did not correspond to the measurements listed. I have also received damaged shoes with glued-in insoles.
2026-08-16	Da*****	All items I've bought were as listed and described, packaging is nice as well. Like the description of items as they list any imperfections as every item is thoroughly described so no surprises once received. Definitely have and will continue to tell people about this site as I've ordered for a few years now and only had a good experience.
All items I've bought were as listed and described, packaging is nice as well. Like the description of items as they list any imperfections as every item is thoroughly described so no surprises once received. Definitely have and will continue to tell people about this site as I've ordered for a few years now and only had a good experience.
2026-08-16	An*****	I can't sell a Gucci purse because the app says they are unable to list luxury brands. However, there's a TON of luxury brands for sell on the app. Make it make sense. Plus, I tried uploading the same pics 5x and they won't save. UPDATE the app already......
I can't sell a Gucci purse because the app says they are unable to list luxury brands. However, there's a TON of luxury brands for sell on the app. Make it make sense. Plus, I tried uploading the same pics 5x and they won't save. UPDATE the app already......
2026-08-16	Em*****	An item will be listed in "excellent"condition, only to arrive with visible wearing - stains, moth holes, damaged seams, worn out hems... I'm fine with buying used products, but when items are damaged, I expect to get a good deal. I've also recently had issues where an item was listed as 100% cotton, but when it arrived, it was polyester. I paid a premium price for 100% genuine leather shoes. They arrived and are cheap plastic "pleather". Just unacceptable.
An item will be listed in "excellent"condition, only to arrive with visible wearing - stains, moth holes, damaged seams, worn out hems... I'm fine with buying used products, but when items are damaged, I expect to get a good deal. I've also recently had issues where an item was listed as 100% cotton, but when it arrived, it was polyester. I paid a premium price for 100% genuine leather shoes. They arrived and are cheap plastic "pleather". Just unacceptable.
2026-08-13	Co*****	my saved sizes don't populate when searching and say null. my saved favorites won't load and say there's nothing there. images are glitches and not loading. these things dont happen on the actual website. Will update review if bugs fixed.
my saved sizes don't populate when searching and say null. my saved favorites won't load and say there's nothing there. images are glitches and not loading. these things dont happen on the actual website. Will update review if bugs fixed.