Reviews of Clio for Law Firms and Lawyers

By: Clio App

List of user reviews and ratings for Clio for Law Firms and Lawyers

Total ratings

4.29 (Rating count: 730)

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Review summary

Users appreciate the Clio app for quick time tracking, document uploads, and client communication on the go. However, Android users report frequent freezing, glitches in time entry functions, inability to edit client details, and poor calendar navigation. The app is considered useful as a supplement to desktop use but struggles with stability and lacks some key mobile functionalities.

Pros

Helpful for quick time entries and accessing client information when away from the desktop.
Ability to upload documents (like PDFs) directly from the phone to a client matter.
Integration with phone features like calling or mapping addresses directly from the app.
Offers access to internal client portals and communication features.
Calendar and agenda views provide some useful scheduling functions.

Cons

Frequent app freezes and crashes, especially when entering notes or time entry categories.
Time entry feature glitches, including failure to select categories and errors on submission.
Limited functionality on Android compared to iOS version, with UI issues like keyboard disappearing and dropdowns malfunctioning.
Inability to edit client, case information, and custom fields within the mobile app.
Poor calendar usability: difficult to scroll through weeks, requiring tapping days individually, often leading to freezes.

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User Reviews

Recent rating average: 3.40

All time rating average: 4.29

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18% (4)

Date	Author	Comment
2025-01-15	Pa*****	Terrible. App freezes constantly when trying to enter a "Time Entry Category" almost every time. Can't spruce invoices from the app., just a terrible experience & our firm likely moving away from clio because of it.
Terrible. App freezes constantly when trying to enter a "Time Entry Category" almost every time. Can't spruce invoices from the app., just a terrible experience & our firm likely moving away from clio because of it.
2024-12-16	Ro*****	This app is excellent add-on to the desktop version of Clio, for on the go needs - quick time entries or looking up info in a client note or contact.
This app is excellent add-on to the desktop version of Clio, for on the go needs - quick time entries or looking up info in a client note or contact.
2024-12-12	Ju*****	Was great until the last couple of weeks. Now I cannot make a time entry from my phone making the app basically useless. The time entry category started glitching to where I cannot select. Now even if I can enter the info I get an error when I submit.
Was great until the last couple of weeks. Now I cannot make a time entry from my phone making the app basically useless. The time entry category started glitching to where I cannot select. Now even if I can enter the info I get an error when I submit.
2024-08-27	im*****	08.26.24: Won't let me login to app because the button to get the auth from Chrome says the page doesn't exist. So glad I pay for this instead of MyCase. 05.25.17: It won't let me add docs from the mobile app. It will also now let me add calendar items from app. It still will not allow me to run a timer--I have to estimate and manually enter the time.
08.26.24: Won't let me login to app because the button to get the auth from Chrome says the page doesn't exist. So glad I pay for this instead of MyCase. 05.25.17: It won't let me add docs from the mobile app. It will also now let me add calendar items from app. It still will not allow me to run a timer--I have to estimate and manually enter the time.
2024-07-22	Ke*****	The app needs to have some type of way to add tasks quickly and more efficiently. Something like the Microsoft to do app or an integration with the Microsoft to do would be fine. Just to takes too long to add the task for it to be efficient.
The app needs to have some type of way to add tasks quickly and more efficiently. Something like the Microsoft to do app or an integration with the Microsoft to do would be fine. Just to takes too long to add the task for it to be efficient.
2024-07-06	Ch*****	Edit of July 5, 2024: the time issue discussed below still runs rampant and I have to take extra precautions during bill review. However, as of recently, I cannot make any time entries without getting an error message (500 InternalServiceError). The app turns my .1 entries into 1.0 entries. Essentially, the app removes the decimal. This is a big issue and, if not caught during bill review, will cause you to bill a client for far more time than intended.
Edit of July 5, 2024: the time issue discussed below still runs rampant and I have to take extra precautions during bill review. However, as of recently, I cannot make any time entries without getting an error message (500 InternalServiceError). The app turns my .1 entries into 1.0 entries. Essentially, the app removes the decimal. This is a big issue and, if not caught during bill review, will cause you to bill a client for far more time than intended.
2024-05-18	Ka*****	I had an iPhone and the app worked - mostly satisfied. I switched to android, and the app for android is extremely glitchy. The drop down menus/calendar don't work all the time. My keyboard disappears when I click on fields that i need to type on. On the app for iphone, portions of the description section i saved would disappear and reappear several minutes later. It's distressing when I feel like I can't rely on my calendar for important dates. Please update!
I had an iPhone and the app worked - mostly satisfied. I switched to android, and the app for android is extremely glitchy. The drop down menus/calendar don't work all the time. My keyboard disappears when I click on fields that i need to type on. On the app for iphone, portions of the description section i saved would disappear and reappear several minutes later. It's distressing when I feel like I can't rely on my calendar for important dates. Please update!
2024-04-01	Br*****	Overall useful in a pinch when away from the desktop or tablet, but very glitchy. Functional updates would be tremendously helpful, especially for the "Time Entry Categories" that are failing to load/function properly when making a new entry. Timekeeping and note-taking are my two most used functions while using the app on a phone, and it makes the app a bit impractical without this functionality. (Running on Android, Samsung S22 Ultra)
Overall useful in a pinch when away from the desktop or tablet, but very glitchy. Functional updates would be tremendously helpful, especially for the "Time Entry Categories" that are failing to load/function properly when making a new entry. Timekeeping and note-taking are my two most used functions while using the app on a phone, and it makes the app a bit impractical without this functionality. (Running on Android, Samsung S22 Ultra)
2023-09-20	Ro*****	Ability to upload Pdfs directly to a file from my phone gets 5 stars. I no longer have to email the documents to the office to be uploaded. Not being able to edit my client or case information get 0 stars. If I need to update a client's phone number I can't do that on the app now. If I need to update custom fields in a matter I can't do that either. Fix this and app will get 5 stars.
Ability to upload Pdfs directly to a file from my phone gets 5 stars. I no longer have to email the documents to the office to be uploaded. Not being able to edit my client or case information get 0 stars. If I need to update a client's phone number I can't do that on the app now. If I need to update custom fields in a matter I can't do that either. Fix this and app will get 5 stars.
2023-07-14	Na*****	Enjoy the app, it is very helpful on the go or where it's inconvenient to pull out and boot up a laptop just to make an entry into a case. I wish creating a new matter and add a new contact (ex. for when I'm appointed while in court) was in a more prominent place and less hidden. I'd also like to see the amount owed on a matter. It would be a bonus to be able to add transaction info on the app so the info could be added, at the bank for example. Very helpful app, slight changes would improve.
Enjoy the app, it is very helpful on the go or where it's inconvenient to pull out and boot up a laptop just to make an entry into a case. I wish creating a new matter and add a new contact (ex. for when I'm appointed while in court) was in a more prominent place and less hidden. I'd also like to see the amount owed on a matter. It would be a bonus to be able to add transaction info on the app so the info could be added, at the bank for example. Very helpful app, slight changes would improve.