Reviews of The Mall

By: The Mall BD App

List of user reviews and ratings for The Mall

Total ratings

2.67 (Rating count: 1,022)

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Review summary

Users appreciate the authentic products and affordable prices available through The Mall app, as well as convenient ordering when the app functions correctly. However, the app suffers from consistent lagging, crashes, and bugs that hinder the checkout process. Many users report difficulty entering contact information and proceeding with orders. The user interface is often confusing, with a disorganized dashboard and overlapping images. Update and reinstallation issues further degrade usability, and product pricing information is frequently missing in the cart. Despite service reliability, the app experience needs significant improvement.

Pros

Authentic products offered by the app
Affordable prices for the products
Convenient and easy ordering experience when the app functions properly
Reliable delivery with products arriving on time and in good condition
Occasional promotions such as free gifts included with orders

Cons

The app is frequently laggy, buggy, and crashes often
Users face issues during the checkout process, including inability to enter contact details and proceed with orders
Poor user interface and user experience, with navigation difficulties and disorganized dashboard
App frequently requires reinstallation and update prompts do not work properly
Product pricing and subtotal do not consistently display in the cart

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User Reviews

Recent rating average: 2.50

All time rating average: 2.67

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52% (12)

Date	Author	Comment
2025-01-20	Ji*****	Authentic products at an affordable price. love the Mall
Authentic products at an affordable price. love the Mall
2025-01-15	Pa*****	Disgusting app service. This app never responds, always remaining hanged.
Disgusting app service. This app never responds, always remaining hanged.
2024-11-17	Ta*****	Really like their survice, products are authentic as well.
Really like their survice, products are authentic as well.
2024-11-09	ta*****	It’s not user friendly at all
It’s not user friendly at all
2024-02-29	Sa*****	Good app but a lot of things need improvement. I have info saved but I have to re-enter it every time. Also, I can't go to the products from my cart.
Good app but a lot of things need improvement. I have info saved but I have to re-enter it every time. Also, I can't go to the products from my cart.
2023-04-19	Sa*****	This app is very handy to use, even though I faced lagging issue few times. I WOULD HIGHLY RECOMMEND to put a feature like "request/preorder for product(s)". By doing so, you can understand consumer's demand for a product and also it'd be very consumer friendly. Personally I'd love to request for tons of products that I sometimes cannot find. Also, a chatting system would be another good feature to have. 😃
This app is very handy to use, even though I faced lagging issue few times. I WOULD HIGHLY RECOMMEND to put a feature like "request/preorder for product(s)". By doing so, you can understand consumer's demand for a product and also it'd be very consumer friendly. Personally I'd love to request for tons of products that I sometimes cannot find. Also, a chatting system would be another good feature to have. 😃
2022-08-10	Ta*****	Keep crashing every single time on literally every single click! Tried at least 15-20 times but could not proceed to order for a single item let alone using coupon and all address detail!
Keep crashing every single time on literally every single click! Tried at least 15-20 times but could not proceed to order for a single item let alone using coupon and all address detail!
2022-07-16	Sh*****	The worst app ever! Keeps lagging and can't order products.Sometimes it works smoothly and sometimes it stops working! Such a waste of storage! They need to update the app and work on the issue.
The worst app ever! Keeps lagging and can't order products.Sometimes it works smoothly and sometimes it stops working! Such a waste of storage! They need to update the app and work on the issue.
2022-04-01	Um*****	app doesn't work. always shows problems while completing the order or paying via bkash. they cannot give any proper solution other than re-installing the app, which also doesn't work.
app doesn't work. always shows problems while completing the order or paying via bkash. they cannot give any proper solution other than re-installing the app, which also doesn't work.
2022-02-09	Ta*****	Not user friendly at all. The app is laggy. After adding products to the cart, the subtotal does not show and you can't even press the button to proceed to checkout. How is one supposed to order?
Not user friendly at all. The app is laggy. After adding products to the cart, the subtotal does not show and you can't even press the button to proceed to checkout. How is one supposed to order?