Reviews of Kolomoni Personal Banking

By: Kolomoni MFB

List of user reviews and ratings for Kolomoni Personal Banking

Total ratings

4.42 (Rating count: 5,354)

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Review summary

Kolomoni NG app is praised for its user-friendly interface and initial seamless transactions. However, many users face significant issues such as failed transfers, delays in fund reflection, unresponsive customer service, and app glitches. Problems with wallet funding, withdrawal errors, and persistent network or server failures are commonly reported. The MPOS device linked to the app frequently fails to process card payments, frustrating users. Despite its potential, these recurring issues lead to mistrust and dissatisfaction, with many users advising caution or recommending against the app.

Pros

The app is user-friendly and easy to navigate.
Some users experienced seamless transaction processing initially.
Customer service has been helpful in certain cases, with specific agents providing solutions.
The app supports various functions like savings plans and bill payments.
The app has potential for business impact when functioning properly.

Cons

Frequent issues with fund transfers, including delays and unsuccessful transactions.
Multiple reports of poor or unresponsive customer service.
Problems with wallet funding and withdrawal functions, including error messages and funds not reflecting.
App frequently experiences network errors, hangs, and poor performance after updates.
MPOS device associated with the app often rejects cards and fails to process payments.

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User Reviews

Recent rating average: 2.20

All time rating average: 4.42

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123% (16)

Date	Author	Comment
2025-01-20	Fi*****	I've been a customer of Kolomoni for 3 years now and I've consistently experienced excellent service. Mobile app is user-friendly and my transactions have been seamless. I recommend Kolomoni everyday!
I've been a customer of Kolomoni for 3 years now and I've consistently experienced excellent service. Mobile app is user-friendly and my transactions have been seamless. I recommend Kolomoni everyday!
2024-12-07	Ol*****	Una papa don mad ajeh I created an account deposited money in the account number you called mine and never got the money till now Is 39k a joke to you in this economy Your agents stopped replying on Whatsapp after I provided prove of the money I sent BUNCH OF THIEVES NO BE UNA FAULT NA ME SWIFT OPAY TRANSACTIONS TIRE WEY COME TAKE MYSELF SUFFER FOR UNA APP NO P E JAYE LOR
Una papa don mad ajeh I created an account deposited money in the account number you called mine and never got the money till now Is 39k a joke to you in this economy Your agents stopped replying on Whatsapp after I provided prove of the money I sent BUNCH OF THIEVES NO BE UNA FAULT NA ME SWIFT OPAY TRANSACTIONS TIRE WEY COME TAKE MYSELF SUFFER FOR UNA APP NO P E JAYE LOR