Reviews of TELUS Business Connect™

By: TELUS App

List of user reviews and ratings for TELUS Business Connect™

Total ratings

4.43 (Rating count: 239)

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Review summary

The app is valued as a mobile extension for desk phones and useful for work communication, but recurring issues undermine reliability: frequent call quality drops (including Bluetooth), SMS reliability problems, settings bugs with admin restrictions, and disruptive updates that remove features or cause data loss. Porting and support concerns add to the negative sentiment. Overall, it can be a solid business tool when functioning, but reliability and maintenance issues are the dominant drawbacks.

Pros

Extends your desk phone to mobile for making and receiving calls.
Good for work by improving connectivity and collaboration with coworkers.

Cons

Frequent poor call quality with call drops and audio issues, including delays and instability.
Bluetooth compatibility problems; the app often doesn't work well with Bluetooth devices.
SMS reliability problems such as messages not sending/receiving, segmentation, and missing notifications.
Settings UI bugs and admin restrictions (some settings require a super admin and certain changes may not persist).
Update regressions that remove features (e.g., busy presence) or disrupt data like messages and log views.

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User Reviews

Recent rating average: 2.20

All time rating average: 4.43

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67% (16)

Date	Author	Comment
2025-02-01	Mr*****	Cant seem to receive any incoming calls after my 1st one. I Need to receive new callers. Otherwise whats the point? Thats basically 60% of my job.
Cant seem to receive any incoming calls after my 1st one. I Need to receive new callers. Otherwise whats the point? Thats basically 60% of my job.
2024-12-30	SV*****	Works great, your Mobile phone is an extension of your desk phone anywhere.
Works great, your Mobile phone is an extension of your desk phone anywhere.
2024-12-20	Ne*****	Is there a way to see the phone numbers?? The new update hides all the phone numbers (in the log) and the only way to see the phone number is to pretend I want to write a text.
Is there a way to see the phone numbers?? The new update hides all the phone numbers (in the log) and the only way to see the phone number is to pretend I want to write a text.
2024-09-21	Bo*****	Settings screens go blank, resetting everything fixes nothing. Can't change your own password without a super admin.....
Settings screens go blank, resetting everything fixes nothing. Can't change your own password without a super admin.....
2024-07-30	Ri*****	This app was working great. One day, I couldn't get into settings to change the after hours call handling. Had to log in from computer. Un-installed and re installed app, worked first time and now it doesn't work again.
This app was working great. One day, I couldn't get into settings to change the after hours call handling. Had to log in from computer. Un-installed and re installed app, worked first time and now it doesn't work again.
2024-06-17	Ed*****	Needs a lot of improvement. It drops calls on Bluetooth and Speaker mode lag a lot no matter the movile device. Thanks.
Needs a lot of improvement. It drops calls on Bluetooth and Speaker mode lag a lot no matter the movile device. Thanks.
2023-12-30	Gl*****	This is a resale of ring central. I cannot give it a 5 out of 5. If I can give it a 3 and 1/2 I would. Ring Central needs to, come up with a way that small offices which have a central location for all SMS messages in an outbound from their clients can be viewed. At present everyone needs to log into the reception profile so that they can see previously sent, send and receive SMS messages from the client base.
This is a resale of ring central. I cannot give it a 5 out of 5. If I can give it a 3 and 1/2 I would. Ring Central needs to, come up with a way that small offices which have a central location for all SMS messages in an outbound from their clients can be viewed. At present everyone needs to log into the reception profile so that they can see previously sent, send and receive SMS messages from the client base.
2023-11-17	Cl*****	The audio is terrible. I use it on speaker phone mostly and the volume controls go for too loud to too quiet in on click. Calls drop. People on the other end complain about the quality. Constantly frustrated.
The audio is terrible. I use it on speaker phone mostly and the volume controls go for too loud to too quiet in on click. Calls drop. People on the other end complain about the quality. Constantly frustrated.
2023-02-09	Je*****	Big problems calls keep cutting out there are delays on The voice calls sometimes even up to 5 seconds which make calls impossible to understand Sms don't always send error message a lot. Good app they need to upgrade sms fonctions for group text and emoticons. Need to update phone with quick dial and favorite, contact category should be more customizable.
Big problems calls keep cutting out there are delays on The voice calls sometimes even up to 5 seconds which make calls impossible to understand Sms don't always send error message a lot. Good app they need to upgrade sms fonctions for group text and emoticons. Need to update phone with quick dial and favorite, contact category should be more customizable.
2022-11-03	Ki*****	Not only do I have issues with spotty calls but the texting feature is terrible. It breaks the incoming texts up into segments, I only get notifications half the time when they come in no matter how much I adjust my settings.
Not only do I have issues with spotty calls but the texting feature is terrible. It breaks the incoming texts up into segments, I only get notifications half the time when they come in no matter how much I adjust my settings.