Reviews of Mobile Klinik Device Checkup

By: TELUS App

List of user reviews and ratings for Mobile Klinik Device Checkup

Total ratings

2.86 (Rating count: 2,730)

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Review summary

Users frequently complain about the app installing automatically without consent, mostly through carrier-related triggers, and its inability to be uninstalled, only disabled. Many consider it intrusive bloatware with excessive permissions and limited utility. Although it offers device health checks and local repair services, its basic diagnostics and occasional inaccurate recommendations reduce its value. Some users appreciate its ability to find security issues and assist with maintenance, but overall, frustration centers on forced installation, limited removal options, and intrusive behavior.

Pros

Provides basic device health checks and maintenance recommendations.
Offers local repair and security services through the company.
Helps users monitor internal memory and device performance.
Can identify spyware and security issues on devices.
Useful for users seeking regular device checkups and performance evaluations.

Cons

App installs automatically without user consent, often via carrier SIM cards or updates.
Cannot be fully uninstalled; only disable option is available, causing user frustration.
Considered bloatware with limited useful functionality.
Permissions requested are excessive and intrusive for the app's utility.
Some device evaluations and recommendations are inaccurate or misleading, potentially leading to unnecessary repair costs.

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User Reviews

Recent rating average: 1.80

All time rating average: 2.86

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75% (18)

Date	Author	Comment
2025-01-23	St*****	Rating should be minus 5 stars. I did not install. Why is on my device? I can't even find to remove, yet it wants to update. Shame on Samsung and telus.
Rating should be minus 5 stars. I did not install. Why is on my device? I can't even find to remove, yet it wants to update. Shame on Samsung and telus.
2025-01-12	Ch*****	I never installed this app and yet it appeared on my phone when I registered my Telus sim card. I didn't even get this phone from Telus either. I wasn't prompted to install it, it self installed without my permission. I will be filing a complaint with Google play - apps like this should not be allowed on the play store
I never installed this app and yet it appeared on my phone when I registered my Telus sim card. I didn't even get this phone from Telus either. I wasn't prompted to install it, it self installed without my permission. I will be filing a complaint with Google play - apps like this should not be allowed on the play store
2024-12-04	Ro*****	Bloatware that offers nothing of value and came unexpected and unwanted on a simcard
Bloatware that offers nothing of value and came unexpected and unwanted on a simcard
2024-11-27	*****	How did this app get installed on my phone when I never downloaded??? I took my phone in for a repair this year but never ok'd an installation of this app.
How did this app get installed on my phone when I never downloaded??? I took my phone in for a repair this year but never ok'd an installation of this app.
2024-11-15	Ju*****	Unneeded bloatware. Can't uninstall. From reading other people's reviews, it's as useless as I found it.
Unneeded bloatware. Can't uninstall. From reading other people's reviews, it's as useless as I found it.
2024-11-11	St*****	You cannot uninstall the software, there is no option. If you run the app once and don't accept any of the permissions in apps under "checkup". It can then be disabled. I did not install the software or ask for it.
You cannot uninstall the software, there is no option. If you run the app once and don't accept any of the permissions in apps under "checkup". It can then be disabled. I did not install the software or ask for it.
2024-11-04	Ra*****	I had a clean unlocked phone that was not originally purchased from Telus or Koodo. I decided to go with Koodo and after a month or two It has automatically installed apps that I did not request. I see tell us responded to another review saying that "its pre-installed and cannot be deleted" which is half a LIE... IT CANNOT BE DELETED, BUT IT DEFINITELY WAS NOT PRE-INSTALLED. HOW IS IT POSSIBLY LEGAL FOR LARGE CORPORATIONS TO GET AWAY WITH THIS?!
I had a clean unlocked phone that was not originally purchased from Telus or Koodo. I decided to go with Koodo and after a month or two It has automatically installed apps that I did not request. I see tell us responded to another review saying that "its pre-installed and cannot be deleted" which is half a LIE... IT CANNOT BE DELETED, BUT IT DEFINITELY WAS NOT PRE-INSTALLED. HOW IS IT POSSIBLY LEGAL FOR LARGE CORPORATIONS TO GET AWAY WITH THIS?!
2024-10-03	Ni*****	Utterly useless bloatware. The volume of permissions it asks for is wildly disproportionate to the app's utility. 25% of the app is dedicated to selling you promotions. 'Repair' dab essentially expedites booking repairs, a process which already took 20 seconds on Google. Check-up tab provides no meaningful insight. No way to regulate which documents are ok to clean and which are not, most battery saving tips are obvious unless you are geriatric. Save yourself the permissions, ignore it.
Utterly useless bloatware. The volume of permissions it asks for is wildly disproportionate to the app's utility. 25% of the app is dedicated to selling you promotions. 'Repair' dab essentially expedites booking repairs, a process which already took 20 seconds on Google. Check-up tab provides no meaningful insight. No way to regulate which documents are ok to clean and which are not, most battery saving tips are obvious unless you are geriatric. Save yourself the permissions, ignore it.
2024-09-27	Ch*****	Really impressive app it's the first app that I found / company as well that I'm able to go to locally for any of my device needs no matter what it is from security breaches and issues along those lines repairs upgrades new devices hardware and software and very friendly and aware staff they were able to find some spyware hidden deep in my phone and some other tricky stuff that had been threatening my device in my personal information from some third-party wirelessly et cetera etcetera
Really impressive app it's the first app that I found / company as well that I'm able to go to locally for any of my device needs no matter what it is from security breaches and issues along those lines repairs upgrades new devices hardware and software and very friendly and aware staff they were able to find some spyware hidden deep in my phone and some other tricky stuff that had been threatening my device in my personal information from some third-party wirelessly et cetera etcetera
2024-08-26	Mr*****	It's cool to have this interesting into my cell-phone because I can check on what is wrong within my cell-phone and it gives me a upgrades on thing's that needs to be fix!.
It's cool to have this interesting into my cell-phone because I can check on what is wrong within my cell-phone and it gives me a upgrades on thing's that needs to be fix!.