TVS TechlineX

TVS TechlineX is a comprehensive digital technical support platform developed exclusively for TVS MOTOR COMPANY LIMITED to empower dealer service employees and authorized service channel partners with faster issue resolution, technical collaboration, and knowledge management. The application serves as a centralized ecosystem where users can access authentic technical information, share confirmed solutions, and improve service efficiency across the dealer network.
The platform provides an advanced ticketing system that enables users to raise technical concerns, track issue resolution, and refer to previously resolved cases through a structured knowledge base. It also includes a technical documentation repository containing service manuals, troubleshooting guides, service information bulletins (SIB), and other important technical references required for day-to-day service operations.

TVS TechlineX supports VIN-based parts identification, Guided Troubleshooting System (GTS) tools, Product Performance Feedback Reports (PPFR), and escalation management features to streamline diagnosis and service workflows. The application is further enhanced with AI-powered chatbot support, enabling users to obtain real-time technical guidance and quick access to relevant information.
Additional features include notifications and announcements, speech-to-text and transliteration support, document and ticket bookmarking (PIN), and collaboration tools designed to improve communication and technical learning among dealer service personnel.
The application is accessible only to authorized users with valid DMS/UMS credentials issued by TVS MOTOR COMPANY LIMITED and is intended strictly for official business use within India. TVS TechlineX has been developed exclusively for TVS MOTOR COMPANY LIMITED, and all intellectual property rights related to the application, architecture, design, and source code solely belong to TVS MOTOR COMPANY LIMITED.