Reviews of Teapioca Lounge

By: Teapioca Lounge

List of user reviews and ratings for Teapioca Lounge

Total ratings

2.76 (Rating count: 90)

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Review summary

Users find the Teapioca Lounge app unreliable with frequent issues such as inability to locate stores, failure to save payment information, and malfunctioning order placement. Loyalty points and login functionality are inconsistent, and the app often crashes or freezes. Despite the app's problems, customers praise the physical Teapioca stores for their friendly service, cleanliness, and reasonable prices. The main value of the app is convenience, but frequent technical failures greatly diminish its usefulness.

Pros

The physical Teapioca stores have friendly staff and a clean environment, with good service quality.
Users appreciate the reasonable prices and variety of smoothies offered at the stores.
The app, when working, offers convenience for ordering ahead and accumulating loyalty points.

Cons

The app frequently fails to find nearby stores, often showing no stores available even when nearby locations are open.
Saved credit card information is not retained, requiring users to re-enter payment details for each order.
Ordering through the app is often broken or unresponsive, with menus incomplete or missing, and orders not processing correctly.
Loyalty points often do not update or register properly, and scanning the app in-store does not add points consistently.
The app frequently crashes or freezes, has login issues, and lacks an effective search function, leading to user frustration.

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User Reviews

Recent rating average: 1.70

All time rating average: 2.76

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28% (17)

Date	Author	Comment
2024-08-16	Pa*****	Please let me change my saved credit card. I have to manually enter in my credit card every time because the one saved is expired. It asks me if I want to save the new card, which I agree to, but it doesn't save it and I have to enter my credit card the next time, and so forth. Please fix this. Thanks! 😊
Please let me change my saved credit card. I have to manually enter in my credit card every time because the one saved is expired. It asks me if I want to save the new card, which I agree to, but it doesn't save it and I have to enter my credit card the next time, and so forth. Please fix this. Thanks! 😊
2024-06-17	Va*****	No help center. Restaurant says they can't scan my app or cant go back out of their screen to scan cause it takes too long, and there is no way of adding a visit.
No help center. Restaurant says they can't scan my app or cant go back out of their screen to scan cause it takes too long, and there is no way of adding a visit.