Reviews of Sync - Secure cloud storage

By: Sync.com Inc. App

List of user reviews and ratings for Sync - Secure cloud storage

Total ratings

4.14 (Rating count: 5,365)

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Review summary

Many reviews praise the app for being easy to use and generally reliable for some users, especially for syncing photos/videos. However, the most frequent complaints are serious: login failures after updates, cross-device sync issues, and OS/permissions problems (notably Android 15) that block uploads. Users also report slow performance, crashes, and buggy UI, plus limited folder selection. Overall sentiment is mixed: strong praise from loyal users where it works, but widespread reliability and usability issues hinder broader trust.

Pros

Easy to use and intuitive interface
Long-term users report consistent satisfaction
Keeps photos and videos synced across devices
Overall positive reception from several users (reliable and easy)
Good service quality according to multiple reviews

Cons

Login issues: login button disabled or login failures after updates
Sync problems: files across devices fail to sync/update or become inaccessible
Android 15 compatibility and Storage Access Framework permission issues prevent uploads
Performance and stability problems: slow, crashes, and buggy UI
Limited folder selection and UI gaps (e.g., only the camera/photo folder; workflow/workflow limitations)

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User Reviews

Recent rating average: 3.50

All time rating average: 4.14

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29% (51)

Date	Author	Comment
2026-07-22	Ha*****	its simple and easy to use thanks!
its simple and easy to use thanks!
2026-07-22	Ma*****	Very good cloud service. Awesome app. Many Many thanks to the developers.
Very good cloud service. Awesome app. Many Many thanks to the developers.
2026-07-21	Jo*****	It's a great app overall and works really well for syncing my files. However, I accidentally deleted an important folder and was shocked to discover there's no trash bin or recycle folder to recover deleted files. This feels like a basic feature that should be included by default in any cloud storage service. Adding a trash/recovery option would prevent a lot of stress and data loss for users. Please consider implementing it!
It's a great app overall and works really well for syncing my files. However, I accidentally deleted an important folder and was shocked to discover there's no trash bin or recycle folder to recover deleted files. This feels like a basic feature that should be included by default in any cloud storage service. Adding a trash/recovery option would prevent a lot of stress and data loss for users. Please consider implementing it!
2026-07-20	Ni*****	slow as hel$. Uploads are failing continuously. Even 1MB files fail. What a piece of cra@
slow as hel$. Uploads are failing continuously. Even 1MB files fail. What a piece of cra@
2026-07-08	Da*****	So far the service is decent, sync functionality seems reliable, but the app suffers from a few of the problems the OneDrive app does, including: A) No scrollbar/side navigation, making browsing large folders problematic, which is worsened by B) you can't search only within the current folder. C) Having Copy is great, but a warning if the file already exists where it's being copied to would be better. D) There is no reverse-order sorting
So far the service is decent, sync functionality seems reliable, but the app suffers from a few of the problems the OneDrive app does, including: A) No scrollbar/side navigation, making browsing large folders problematic, which is worsened by B) you can't search only within the current folder. C) Having Copy is great, but a warning if the file already exists where it's being copied to would be better. D) There is no reverse-order sorting
2026-07-03	Mu*****	Dear developers of this app, it's my kind request for you to look for ways this app can be easier to use. otherwise it's not easy to use, however 5 years ago it was difficult in setting as I have tried to set it but denied every account which I knew that it's true. please I want to use this app make it easier for me it works very well, I used it some years ago,it worked for me properly.thanks.
Dear developers of this app, it's my kind request for you to look for ways this app can be easier to use. otherwise it's not easy to use, however 5 years ago it was difficult in setting as I have tried to set it but denied every account which I knew that it's true. please I want to use this app make it easier for me it works very well, I used it some years ago,it worked for me properly.thanks.
2026-07-02	De*****	very good app for save and secure photo& video
very good app for save and secure photo& video
2026-06-29	Be*****	excellent app for cloud storage
excellent app for cloud storage
2026-06-27	Ri*****	The computer version of this app is great! This phone app doesn't update, so it is never up to date with your computer.
The computer version of this app is great! This phone app doesn't update, so it is never up to date with your computer.
2026-06-23	Ca*****	The service itself is good but the Android app is very sluggish. I don't know if it was a recent update, but I don't remember it being so sluggish.
The service itself is good but the Android app is very sluggish. I don't know if it was a recent update, but I don't remember it being so sluggish.