Reviews of Swoop Towing

By: Agero App

List of user reviews and ratings for Swoop Towing

Total ratings

2.71 (Rating count: 425)

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Review summary

Users report the Swoop Towing app has significant issues including frequent crashes, slow loading, and poor notification reliability causing missed jobs. The camera function is slow and problematic in uploading images. GPS/location tracking is inaccurate, affecting dispatch. Additionally, the UI is complicated to navigate safely while driving. However, some find it easy to use on certain devices and appreciate its core dispatch functionality.

Pros

Easy to use interface for some users
Functional on certain devices (e.g., Samsung S8+)
Provides essential dispatch functions for towing services

Cons

App frequently crashes or loads very slowly after updates
Notifications are unreliable, with no sound or alerts leading to missed jobs
Camera function is slow and cumbersome, with delays in taking and uploading pictures
Location/GPS tracking is inaccurate or malfunctioning, affecting job dispatch
User interface is not optimized, with important info hard to find and unsafe to use while driving

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User Reviews

Recent rating average: 1.20

All time rating average: 2.71

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48% (12)

Date	Author	Comment
2025-01-18	Da*****	This app sucks. It only works sometimes, asks for upgrade and Google play show's it is current.
This app sucks. It only works sometimes, asks for upgrade and Google play show's it is current.
2025-01-07	Si*****	Site is NOT user friendly and the option for tracking while the application is in use does not work! I would rate this at zero if it would let me, and now it says it is not compatible with my phone, so does that mean the "upgrade" is actually a downgrade?
Site is NOT user friendly and the option for tracking while the application is in use does not work! I would rate this at zero if it would let me, and now it says it is not compatible with my phone, so does that mean the "upgrade" is actually a downgrade?
2025-01-07	Ra*****	Since the new update I can no longer use my phone it's telling to me upgrade my phone. There is nothing wrong with my phone it works fine and so did the app until this update. I'm not buying a new phone just to use your app.
Since the new update I can no longer use my phone it's telling to me upgrade my phone. There is nothing wrong with my phone it works fine and so did the app until this update. I'm not buying a new phone just to use your app.
2024-12-29	Ke*****	Why does this app keep accessing my location and my camera even after being logged out? As of December 28, 2024, this is still an issue. It should be off until I log back in.
Why does this app keep accessing my location and my camera even after being logged out? As of December 28, 2024, this is still an issue. It should be off until I log back in.
2024-12-20	C *****	This app loads super slow. It it extremely frustrating to deal with.
This app loads super slow. It it extremely frustrating to deal with.
2024-12-09	Ta*****	terrible app. no billing functions very unfriendly for service providers, especially since we are forced to used it. nothing good to say about it
terrible app. no billing functions very unfriendly for service providers, especially since we are forced to used it. nothing good to say about it
2024-11-03	Jo*****	Wont let me change notification sound. It has a notification that's annoying and goes on for like 30 seconds. Multiple times after each and every selection i make
Wont let me change notification sound. It has a notification that's annoying and goes on for like 30 seconds. Multiple times after each and every selection i make
2024-10-30	Je*****	It's incredibly frustrating that it auto updates to towing, I can be a few hundred feet away from the listed pick up, picking up the vehicle at the actual pick up and it will update itself forcing me to set it back to on scene, and not being able to upload pictures from phone storage is an issue with no service at pickup locations
It's incredibly frustrating that it auto updates to towing, I can be a few hundred feet away from the listed pick up, picking up the vehicle at the actual pick up and it will update itself forcing me to set it back to on scene, and not being able to upload pictures from phone storage is an issue with no service at pickup locations
2024-09-20	Ch*****	This app doesn't have where we can put add-on's on the Po before closing then call in like we can on Towbooks so we can see what total amount of invoice. Due to my boss who know takes from us or our total amount of invoice thatbwas dispatched the amount our pay comes from by adding add one that wasn't done and not letting us know what our tickets are and taking that addon money and keeping. Employees should be able to see total amount of dispatch job we do.
This app doesn't have where we can put add-on's on the Po before closing then call in like we can on Towbooks so we can see what total amount of invoice. Due to my boss who know takes from us or our total amount of invoice thatbwas dispatched the amount our pay comes from by adding add one that wasn't done and not letting us know what our tickets are and taking that addon money and keeping. Employees should be able to see total amount of dispatch job we do.
2024-08-20	Va*****	New update doesn't allow for clear pictures. pictures take longer than usual to download into app. AGERO PHOTO REQUIREMENTS AND GUIDANCE REQUIRED FOR TAKING PICTURES OF EVERY JOB COMPLETED REGARDLESS OF SERVICE TYPE! the new update go against its own policy all on its own for not being able to take clear pictures without having to take a long amount of time to download each pictures of vehicle into app pictures het very bright with the sun or blur and having to finish the job on a timely manner.
New update doesn't allow for clear pictures. pictures take longer than usual to download into app. AGERO PHOTO REQUIREMENTS AND GUIDANCE REQUIRED FOR TAKING PICTURES OF EVERY JOB COMPLETED REGARDLESS OF SERVICE TYPE! the new update go against its own policy all on its own for not being able to take clear pictures without having to take a long amount of time to download each pictures of vehicle into app pictures het very bright with the sun or blur and having to finish the job on a timely manner.