Reviews of Mobile ID

By: Swisscom (Switzerland) Ltd

List of user reviews and ratings for Mobile ID

Total ratings

4.33 (Rating count: 275)

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Review summary

Users experience mixed results with Mobile ID. While some find it works perfectly and reliably, many report critical issues including failure during activation and approval, app errors about unsafe environments, and poor support for certain phone models or numbers. The app's interface and setup process are often confusing, making it difficult to use. These problems cause frustration and prevent successful authentication for numerous users.

Pros

Works perfectly for some users
Fast and reliable performance when it works as advertised

Cons

App often fails to approve authorization if phone is locked too quickly after pressing approve
Activation and registration process frequently fails or shows errors
App does not work on certain Android phones and with some phone numbers (e.g. Russian numbers)
User interface issues such as unclear passcode setup and inability to press the OK button
Error alerts about app tampering or unsafe environment prevent app from working properly

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User Reviews

Recent rating average: 1.60

All time rating average: 4.33

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367% (11)

Date	Author	Comment
2025-01-17	Al*****	Sometimes it fails to Approve if you lock screen too fast after pressing the Approve button, and you have to unlock your phone and press Approve again, very frustrating.
Sometimes it fails to Approve if you lock screen too fast after pressing the Approve button, and you have to unlock your phone and press Approve again, very frustrating.
2025-01-06	Ma*****	Doesn't work on my Android phone
Doesn't work on my Android phone