Reviews of Swimply - Rent Private Pools

By: Swimply App

List of user reviews and ratings for Swimply - Rent Private Pools

Total ratings

4.79 (Rating count: 5,753)

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Review summary

Swimply is praised for easy navigation, private pools, responsive hosts, and clean spaces. However, recurring issues include payment/refund problems, customer support concerns, buggy app UX, pricing transparency issues, and inconsistent real-time availability, especially for same-day bookings. These friction points overshadow positives for many users.

Pros

Easy to use platform and intuitive navigation.
Private, quiet pool spaces with great hosts.
Clean, well-maintained amenities (e.g., sauna, hot tub) and good equipment.
A wide variety of pools and locations to choose from.
Hosts are responsive and helpful, enhancing the booking experience.

Cons

Frequent payment and refund problems (charges before host approval, double charges, and credits-only refunds).
Poor customer support and a perception that refunds favor hosts.
Buggy app with UX issues (inability to cancel, missing charge history, crashes) and inconsistent performance.
Pricing transparency issues and hidden charges, with price discrepancies.
Inconsistent real-time availability and same-day reservation problems.

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User Reviews

Recent rating average: 2.80

All time rating average: 4.79

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28% (55)

Date	Author	Comment
2026-08-31	Ma*****	Our family absolutely loved celebrating our granddaughter's 8th bday here. We loved the seclusion. The rain the day before did leave the water a bit cloudy and leaves which we scooped out. We still didnt mind. 100% will recommend. We will be back for sure. Thank you so much. The Garcia's.
Our family absolutely loved celebrating our granddaughter's 8th bday here. We loved the seclusion. The rain the day before did leave the water a bit cloudy and leaves which we scooped out. We still didnt mind. 100% will recommend. We will be back for sure. Thank you so much. The Garcia's.
2026-08-23	Be*****	Great, well-maintained pool and very cordial host. Warm water and lots of sunshine in a very private space.
Great, well-maintained pool and very cordial host. Warm water and lots of sunshine in a very private space.
2026-08-15	M *****	Hosts show dates on their calendars as available and then decline with a response "already booked" so this puts a 3 to 7 day hold on your refund. This is a very bad business practice and needs to be corrected immediately!
Hosts show dates on their calendars as available and then decline with a response "already booked" so this puts a 3 to 7 day hold on your refund. This is a very bad business practice and needs to be corrected immediately!
2026-08-12	Sa*****	First time booking on Swimply. App is easy to maneuver and I'm sure the experience will be well worth it!
First time booking on Swimply. App is easy to maneuver and I'm sure the experience will be well worth it!
2026-08-08	Br*****	TERRIBLE experience! Bad weather left me fighting with customer service for a refund despite clear information from NWS about it. Customer service is easy to contact but impossible to get them to do anything or be able to follow up with.
TERRIBLE experience! Bad weather left me fighting with customer service for a refund despite clear information from NWS about it. Customer service is easy to contact but impossible to get them to do anything or be able to follow up with.
2026-08-07	Ja*****	my first experience was a week ago and I loved it!!!! I'm addicted now!!
my first experience was a week ago and I loved it!!!! I'm addicted now!!
2026-08-06	B.*****	Why change the minimum time to 2 hours . Now I have no need to have this app, I use to go for an hour as I dont have a ton of time to spend there. Definitely a loss by changing that
Why change the minimum time to 2 hours . Now I have no need to have this app, I use to go for an hour as I dont have a ton of time to spend there. Definitely a loss by changing that
2026-08-05	te*****	the customer support is not helpful..the app and site are not user friendly
the customer support is not helpful..the app and site are not user friendly
2026-08-05	Da*****	very bad experience for the first time and the host will not respond to me when I asked for at least half of my money back which would be a whole $20 because his pool was very very warm like bath water when we take baths. me and my dog stayed for only 30 mins out of the hour and a half I paid for cause I was so hot and my dog was panting while in the pool. so I messaged thd host right when I got in my truck before I left his property and has not responded to me. not a yes or no or im sorry
very bad experience for the first time and the host will not respond to me when I asked for at least half of my money back which would be a whole $20 because his pool was very very warm like bath water when we take baths. me and my dog stayed for only 30 mins out of the hour and a half I paid for cause I was so hot and my dog was panting while in the pool. so I messaged thd host right when I got in my truck before I left his property and has not responded to me. not a yes or no or im sorry
2026-08-04	ch*****	app seems to buffer alot and it was taking me about 5-10 minutes to book an event. This app could use an update to get the bugs fixed so it can run more smoother.
app seems to buffer alot and it was taking me about 5-10 minutes to book an event. This app could use an update to get the bugs fixed so it can run more smoother.