Reviews of Swan Bitcoin: Buy & Save

By: Swan Bitcoin App

List of user reviews and ratings for Swan Bitcoin: Buy & Save

Total ratings

4.56 (Rating count: 1,346)

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Review summary

Overall, users praise Swan Bitcoin for its simplicity, low costs, and strong stack-sats features (auto-buy/recurring purchases). However, recurring issues around 2FA/login failures and app stability, serious fund access problems (withdrawals, account deletions, frozen funds), and concerns about fees and customer support responsiveness dominate negative feedback. The app is easy to use and cost-effective, but reliability and access to funds are major drawbacks.

Pros

Easy to use / user-friendly interface
Low fees / affordable buying costs
Great for stacking BTC / recurring purchases (auto-buy)
Fast and straightforward buying/selling experience

Cons

Frequent 2FA/login issues and overall app instability
Withholding or freezing of funds and accounts (including deletions after a returned payment)
Unclear or changing/charged fees (unexpected Swan Bank charges)
Mixed or poor customer support responsiveness

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User Reviews

Recent rating average: 2.60

All time rating average: 4.56

Upgrade to see all 86 reviews

38% (33)

Date	Author	Comment
2026-06-05	Ga*****	great app and low fees
great app and low fees
2026-06-02	Da*****	Excellent service from Swan
Excellent service from Swan
2026-04-06	Ci*****	Haven't used yet
Haven't used yet
2026-03-24	Jo*****	I've been using this app for several years and it has gotten progressively more buggy as time has gone on. I'm currently caught in a loop where I can't log in to my account to make my weekly dca because it won't allow me to do 2fa. I'll be switching to Strike after this. Thanks for the memories.
I've been using this app for several years and it has gotten progressively more buggy as time has gone on. I'm currently caught in a loop where I can't log in to my account to make my weekly dca because it won't allow me to do 2fa. I'll be switching to Strike after this. Thanks for the memories.
2026-03-23	Na*****	never got a place to enter authenticator. can't seem to open app
never got a place to enter authenticator. can't seem to open app
2026-03-10	Jo*****	2 FA glitches constantly. customer service is non-existent.
2 FA glitches constantly. customer service is non-existent.
2026-02-28	Je*****	I wanted to get my money out of this account, this company makes it incredibly difficult to get your money out especially without a biometric tracking of you. So much for the privacy of bitcoin. I will never put my money here again
I wanted to get my money out of this account, this company makes it incredibly difficult to get your money out especially without a biometric tracking of you. So much for the privacy of bitcoin. I will never put my money here again
2026-02-11	Ka*****	really sucks they charge for the swan bank when they didnt do that before but still does what I need it to. Easy way to keep track of how BTC is doing.
really sucks they charge for the swan bank when they didnt do that before but still does what I need it to. Easy way to keep track of how BTC is doing.
2025-11-26	Na*****	after 2 months of continually purchasing bitcoin swan has DELETED my account due to a single returned payment. They are withholding my money from me for 60 days stating, "Swan holds funds for 60 days to make sure that we can financially cover any bank reversals or chargebacks. If we receive a chargeback from your bank we have to sell the bitcoin to finance it." Ridiculous statement as I only have 2k this is a distrusful platform. do not invest unless youve never made a mistake in your life.
after 2 months of continually purchasing bitcoin swan has DELETED my account due to a single returned payment. They are withholding my money from me for 60 days stating, "Swan holds funds for 60 days to make sure that we can financially cover any bank reversals or chargebacks. If we receive a chargeback from your bank we have to sell the bitcoin to finance it." Ridiculous statement as I only have 2k this is a distrusful platform. do not invest unless youve never made a mistake in your life.
2025-11-18	Br*****	Simple way to buy Bitcoin only!
Simple way to buy Bitcoin only!