Reviews of Super Prepaid and Travel eSIM

By: Telia Eesti App

List of user reviews and ratings for Super Prepaid and Travel eSIM

Total ratings

3.95 (Rating count: 2,938)

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Review summary

Super prepaid app is praised for its ease of use, multilingual support, and helpful customer service within Estonia, offering reliable basic account management features. However, multiple reviews highlight significant issues including frequent login problems, payment and purchase errors, and notably poor or non-existing roaming service when abroad. Users complain about bugs causing app crashes or freezes, slow top-up credit updates, and limited eSIM compatibility. The app's unreliability outside Estonia and repeated authentication demands diminish the overall experience, though it remains functional for domestic use.

Pros

App is generally easy to use with a good user interface and supports multiple languages, making it accessible for non-Estonian users.
Basic functionalities like checking remaining credit, data, calls, and texts work effectively.
Customer support has been helpful and responsive in some cases.
App supports top-up, buying internet packages, and managing multiple SIMs effectively when logged in.
Recommended for use within Estonia and for managing Super prepaid phone plans domestically.

Cons

The app has frequent login issues, requiring repeated re-authentication, which annoys users.
Users report persistent bugs and errors preventing purchase of data, calls, and messages, including an error with a red warning triangle.
Roaming functionality is unreliable or non-functional; users paid for roaming but could not access services abroad.
App tends to forget user login sessions and sometimes hangs on startup.
Some users face delays in balance updates after topping up, causing inconvenience.
Certain features like eSIM purchase are unsupported if the phone lacks native eSIM support, even with adapters.
Customer support responses are often slow or unhelpful in solving critical problems like sign-in or network issues.

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User Reviews

Recent rating average: 2.40

All time rating average: 3.95

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45% (10)

Date	Author	Comment
2025-01-13	Da*****	Great app, easy to use also abroad and top-up, buy internet Giga and all the needed. Available in multiple languages.
Great app, easy to use also abroad and top-up, buy internet Giga and all the needed. Available in multiple languages.
2024-12-19	Ma*****	This app do not work at all. I can't check my data, can't buy data. Always says something went wrong. App is been like this long time. I avoid using this app at every cost. Number 1 worst app i have.
This app do not work at all. I can't check my data, can't buy data. Always says something went wrong. App is been like this long time. I avoid using this app at every cost. Number 1 worst app i have.
2024-10-30	tn*****	Good App and works as expected. Only 3 stars because every time when close app needs to log back in when open app
Good App and works as expected. Only 3 stars because every time when close app needs to log back in when open app
2024-04-06	Al*****	It works fine. I left a poor review before, then got a call from them next day to explain some things. One thing i don't like or understand is why sending MMS or Pictures is so expensive. For me it just wouldn't work, but they told me U have to have money on the account - then 0.26€ per 100kb picture or MMS - if pic is 1mb you pay 2.60€. This is despite having paid for data and unlimited calls/txts on top of that. Apparently you can't use data to send this stuff via txt in Estonia, its separate.
It works fine. I left a poor review before, then got a call from them next day to explain some things. One thing i don't like or understand is why sending MMS or Pictures is so expensive. For me it just wouldn't work, but they told me U have to have money on the account - then 0.26€ per 100kb picture or MMS - if pic is 1mb you pay 2.60€. This is despite having paid for data and unlimited calls/txts on top of that. Apparently you can't use data to send this stuff via txt in Estonia, its separate.
2024-04-04	St*****	unfortunately doesn't let you buy eSim if your phone doesn't support eSim natively. No matter if you have eSim capability through an eSim adapter like esim.me or 5ber eSim.
unfortunately doesn't let you buy eSim if your phone doesn't support eSim natively. No matter if you have eSim capability through an eSim adapter like esim.me or 5ber eSim.
2023-06-25	Pr*****	Unable to load credit and app keep saying that my number isn't Super prepaid number
Unable to load credit and app keep saying that my number isn't Super prepaid number
2022-10-03	Al*****	App forgets the login and just hangs on start. Have to re-authorize every couple days or so . This is VERY annoying. Please fix. UPDATE: Tried combination of methods: phone call and Smart ID (last one is actually only way to view multiple numbers I own). If not this login issue everything works great!
App forgets the login and just hangs on start. Have to re-authorize every couple days or so . This is VERY annoying. Please fix. UPDATE: Tried combination of methods: phone call and Smart ID (last one is actually only way to view multiple numbers I own). If not this login issue everything works great!
2022-06-10	Ka*****	Unreliable, cannot trust. Numbers will be lost often and need to be re added, that mean lost connections and need to drive hundreds of kilometers to remote site, to get sim cards out from routers and make calls with them.
Unreliable, cannot trust. Numbers will be lost often and need to be re added, that mean lost connections and need to drive hundreds of kilometers to remote site, to get sim cards out from routers and make calls with them.
2022-04-04	Ak*****	Excellent UX with seamless SIM / data management. Was intuitive even for a visiting non-Estonian. Highly recommend the Super phone plans when visiting Estonia!
Excellent UX with seamless SIM / data management. Was intuitive even for a visiting non-Estonian. Highly recommend the Super phone plans when visiting Estonia!
2022-02-06	An*****	There's a bug that shows an error and I can't buy more calls, messages and internet. There is also a red triangle with a !. I am not sure if it's a bug or an error.
There's a bug that shows an error and I can't buy more calls, messages and internet. There is also a red triangle with a !. I am not sure if it's a bug or an error.