Reviews of Sunoco: Pay fast & save

By: Sunoco App

List of user reviews and ratings for Sunoco: Pay fast & save

Total ratings

4.43 (Rating count: 5,750)

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Review summary

Users frequently report problems with logging into the Sunoco app, creating accounts, and app reliability, with numerous complaints about infinite loading screens and errors preventing use. Discount promises often go unfulfilled, and customer service is regarded as poor and unhelpful. While the app concept of convenient pay-at-pump and rewards is appreciated, inconsistent functionality at stations, excessive permission requests, and card management challenges frustrate many. Users desire better stability, support, and transparent savings from the app.

Pros

Convenient pay-at-pump or pay-inside options when functioning properly.
Ability to trigger pump directly from the app, avoiding interaction with employees.
Potential for discounts and rewards, such as 3 cents per gallon off, when the app works as intended.
Integration with major credit cards for easy billing and receipt printing.
Works well occasionally, indicating the concept is appreciated.

Cons

Frequent login and account access issues, including not being able to sign in or create new accounts.
App often fails with infinite loading screens or error messages, making it unusable.
Discounts and credits often don't apply or appear, with poor customer support response.
App functionality varies by location; certain stations do not support app payments despite advertising it.
Customer service is unhelpful, slow, and hard to reach, compounding user frustration.
App requires excessive location permission requests without clear reasons, annoying users.
Card management issues, especially when switching phones, requiring multiple support calls and verification.
Frequent app updates force repeated sign-ins and re-entering payment information, adding inconvenience.
Misleading savings claims as sometimes app charges higher credit prices reducing the value of discounts.
Some app functions hang or buffer indefinitely, like station selection or pay options.
Limited usage policy (pay at pump once every 24 hours) frustrates frequent users.

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User Reviews

Recent rating average: 3.40

All time rating average: 4.43

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65% (69)

Date	Author	Comment
2026-07-18	De*****	Didn't realize the full potential of the Sunoco app until I saw my son use his gas app. I now use my app all the time because the discount is better
Didn't realize the full potential of the Sunoco app until I saw my son use his gas app. I now use my app all the time because the discount is better
2026-07-14	Ry*****	Great experience surprisingly love the fuel savings and rewards thank you TA and Sunco love you guys and this app is the G.O.A.T.
Great experience surprisingly love the fuel savings and rewards thank you TA and Sunco love you guys and this app is the G.O.A.T.
2026-07-11	Mi*****	I love my Sunoco app for the ability to pay at the pump feature.
I love my Sunoco app for the ability to pay at the pump feature.
2026-07-10	Je*****	easy and convenient
easy and convenient
2026-07-01	Jo*****	difficult to use, I don't use it for that reason, it's confusing
difficult to use, I don't use it for that reason, it's confusing
2026-06-26	Ce*****	very easy, I love apps that are user friendly. I love the saving and prices are always good. Thank you.
very easy, I love apps that are user friendly. I love the saving and prices are always good. Thank you.
2026-06-25	Ha*****	So so good. I turned into a problem when I was going meg to se it last ask me to identify myself, which I didn't know to do. I left it there.
So so good. I turned into a problem when I was going meg to se it last ask me to identify myself, which I didn't know to do. I left it there.
2026-06-24	Wa*****	I stopped going to the local Sunoco because it is more expensive than the competition down the road. When I read I could save 13 cents a gallon with the app I signed up for and returned to Sunoco. The app gives me a "Transaction failed" error. I contacted tech support, they told me it wasn't connecting to data. 5G is in my status bar and I have a line of sight to two towers. I explained this to tech support, included screenshots and they have not responded. Returning to the other gas station
I stopped going to the local Sunoco because it is more expensive than the competition down the road. When I read I could save 13 cents a gallon with the app I signed up for and returned to Sunoco. The app gives me a "Transaction failed" error. I contacted tech support, they told me it wasn't connecting to data. 5G is in my status bar and I have a line of sight to two towers. I explained this to tech support, included screenshots and they have not responded. Returning to the other gas station
2026-06-24	Ro*****	App sucks. Requires biometrics for payment in app, and that's a deal breaker.
App sucks. Requires biometrics for payment in app, and that's a deal breaker.
2026-06-18	Ke*****	I shouldn't have turn my location on to get gas. I should be able to type in zip code. you dont need my location. im an adult and know where I am.
I shouldn't have turn my location on to get gas. I should be able to type in zip code. you dont need my location. im an adult and know where I am.