Reviews of Summarecon Mall

By: PT. Satu Summarecon Sukses

List of user reviews and ratings for Summarecon Mall

Total ratings

3.50 (Rating count: 866)

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Review summary

Users commonly report serious issues with the Summarecon Mall app including frequent loading failures and instability, problematic receipt upload process with rejections and restrictive time windows, repeated verification and login errors, lack of flexible photo upload options, and poor communication about app updates. Despite these problems, some users appreciate an improved user interface, convenient parking features, and easier stamp collection experience. Overall, the app suffers from technical and user experience deficiencies that affect customer satisfaction.

Pros

Better user interface mentioned in one review
Convenient parking features
Easier stamp collection experience compared to before

Cons

App frequently fails to open or loads very slowly
Receipt upload issues including partial display, rejection, and rigid time limits
Verification and login problems such as failed verification, invalid card number, or repeated login session errors
Lack of option to upload photos from gallery, only camera capture allowed
Frequent app updates not properly communicated leading to user confusion

User Reviews

Recent rating average: 1.30

All time rating average: 3.50

5 star

850% (17)

Date	Author	Comment
2024-10-02	El*****	upload photo with full receipt but in apps showed half and then the apps kept asking to upload full receipt. tired with this issue
upload photo with full receipt but in apps showed half and then the apps kept asking to upload full receipt. tired with this issue
2024-02-03	Ni*****	Horrible! It will take forever just at the loding screen. Points will also expired every 1 month.
Horrible! It will take forever just at the loding screen. Points will also expired every 1 month.