Reviews of Summarecon Mall

By: PT. Satu Summarecon Sukses App

List of user reviews and ratings for Summarecon Mall

Total ratings

3.50 (Rating count: 1,315)

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Review summary

Users commonly report serious issues with the Summarecon Mall app including frequent loading failures and instability, problematic receipt upload process with rejections and restrictive time windows, repeated verification and login errors, lack of flexible photo upload options, and poor communication about app updates. Despite these problems, some users appreciate an improved user interface, convenient parking features, and easier stamp collection experience. Overall, the app suffers from technical and user experience deficiencies that affect customer satisfaction.

Pros

Better user interface mentioned in one review
Convenient parking features
Easier stamp collection experience compared to before

Cons

App frequently fails to open or loads very slowly
Receipt upload issues including partial display, rejection, and rigid time limits
Verification and login problems such as failed verification, invalid card number, or repeated login session errors
Lack of option to upload photos from gallery, only camera capture allowed
Frequent app updates not properly communicated leading to user confusion

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User Reviews

Recent rating average: 1.30

All time rating average: 3.50

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81% (17)

Date	Author	Comment
2024-10-13	Fe*****	Summarecon you should consider carefully, why collecting privacy data like KTP and selfie with KTP, are you comply with PDP law and have rules on how you process customer data with their consent
Summarecon you should consider carefully, why collecting privacy data like KTP and selfie with KTP, are you comply with PDP law and have rules on how you process customer data with their consent
2024-10-02	El*****	upload photo with full receipt but in apps showed half and then the apps kept asking to upload full receipt. tired with this issue
upload photo with full receipt but in apps showed half and then the apps kept asking to upload full receipt. tired with this issue
2024-02-03	Ni*****	Horrible! It will take forever just at the loding screen. Points will also expired every 1 month.
Horrible! It will take forever just at the loding screen. Points will also expired every 1 month.
2024-01-28	Au*****	We went to the mall only on Sunday, and every Sunday this app can't be open, using every connection (gsm, wifi) it keeps saying problem with connections.
We went to the mall only on Sunday, and every Sunday this app can't be open, using every connection (gsm, wifi) it keeps saying problem with connections.
2023-12-15	Ni*****	app ask for verification but always failed, i want to rent a wheel chair but unable because of these app
app ask for verification but always failed, i want to rent a wheel chair but unable because of these app
2023-08-13	Ha*****	Summarecon, if you are serious about this program, please fix it. The apps runs very slow and it only loading and loading for a long time....
Summarecon, if you are serious about this program, please fix it. The apps runs very slow and it only loading and loading for a long time....
2023-08-02	He*****	No upload from captured photo. The upload from camera, the size adjustment is somehow fixed so instead of just adjusting the percentage we are forced to retake the picture again. There was tenant not listed so my receipt was rejected. Ensure all your tenants are listed and up-to-date. Rejecting receipt just 1 day after the purchase is too restrictive. Especially when we spent millions IDR at night 21:00. And you expect your customer to upload all the receipts before 00:00?
No upload from captured photo. The upload from camera, the size adjustment is somehow fixed so instead of just adjusting the percentage we are forced to retake the picture again. There was tenant not listed so my receipt was rejected. Ensure all your tenants are listed and up-to-date. Rejecting receipt just 1 day after the purchase is too restrictive. Especially when we spent millions IDR at night 21:00. And you expect your customer to upload all the receipts before 00:00?
2023-05-24	Je*****	No wonder this apps got many bad reviews. I'm also one that got affected by multiple rejection of the receipt upload. When you expect the customer to be digital savvy, please also support to not being too rigid. WE ARE YOUR CUSTOMER. No features to upload from gallery as well. Refrain yourself on downloading and participate on this apps, no use.
No wonder this apps got many bad reviews. I'm also one that got affected by multiple rejection of the receipt upload. When you expect the customer to be digital savvy, please also support to not being too rigid. WE ARE YOUR CUSTOMER. No features to upload from gallery as well. Refrain yourself on downloading and participate on this apps, no use.
2023-01-14	Ti*****	Stupid app management...!!! You made a loyalty program for your customers, but then you messed it up! No notification to upgrade, just errors and customers/members lost the good chance to collect purchase points. 😖 Another thing, this is stupid design, when you need to upload screenshot, no where you can do it in the app except by camera...😱
Stupid app management...!!! You made a loyalty program for your customers, but then you messed it up! No notification to upgrade, just errors and customers/members lost the good chance to collect purchase points. 😖 Another thing, this is stupid design, when you need to upload screenshot, no where you can do it in the app except by camera...😱
2023-01-09	Pe*****	Useless apps, our receipt often got rejected then asked us to go directly to CS. Wasting time!
Useless apps, our receipt often got rejected then asked us to go directly to CS. Wasting time!