Reviews of Suffolk CU Mobile

By: Suffolk Credit Union

List of user reviews and ratings for Suffolk CU Mobile

Total ratings

4.57 (Rating count: 449)

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Review summary

Users appreciate the app's clean, simple interface and easy navigation when it works. However, many report significant issues including frequent connection failures, a broken mobile deposit feature, inaccurate account balances causing overdraft fees, and cumbersome login processes. Additionally, ads within the app and poor customer support worsen user experience. These repeated problems have led to frustration and some users considering switching banks despite liking the app's design and helpfulness when functional.

Pros

The app has a clean, simple, and functional interface appreciated by some users.
Easy to navigate and user-friendly compared to some banks' apps.
Helps to make banking easier and understandable for users who can successfully use it.
Fast and helpful when it works properly.

Cons

Frequent and persistent connection issues, with the app often unable to connect despite stable internet.
Remote/mobile check deposit feature is broken for many users, not working especially on newer phones.
App displays outdated or incorrect account balances, leading to overdraft fees and confusion.
The app sometimes requires repeated login verifications and issues with password resets, causing frustration.
Presence of ads in the app, which is unusual for banking apps and disliked by users.

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User Reviews

Recent rating average: 3.10

All time rating average: 4.57

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59% (13)

Date	Author	Comment
2024-11-26	mi*****	Its fast and helpful love it i wish i found you before
Its fast and helpful love it i wish i found you before
2024-11-19	An*****	Easy to navigate
Easy to navigate
2024-06-26	Je*****	The latest release is excellent: I've read about the new features: useful features – if they work. it's a well designed, nicely hierarchical app now. Congrats on the simple, clean, very functional interface. It crazies me how credit unions have come, to be much better and more user friendly than any private Bank. hats off to the people that work here: You folks are terrific.
The latest release is excellent: I've read about the new features: useful features – if they work. it's a well designed, nicely hierarchical app now. Congrats on the simple, clean, very functional interface. It crazies me how credit unions have come, to be much better and more user friendly than any private Bank. hats off to the people that work here: You folks are terrific.
2023-10-13	Lo*****	The app is slow to load and filled with ads. This is the only banking or financial app I've seen so far wth ads... I'm considering moving on from SFCU.
The app is slow to load and filled with ads. This is the only banking or financial app I've seen so far wth ads... I'm considering moving on from SFCU.
2023-10-03	El*****	I would not bank here ever again. Bunch of thieves. There app would say you have money in the account but when you use it they charge you for overdraft. It's a scam they are running. Would not recommend this bank!!!!
I would not bank here ever again. Bunch of thieves. There app would say you have money in the account but when you use it they charge you for overdraft. It's a scam they are running. Would not recommend this bank!!!!
2023-03-29	Da*****	It could be a fantastic app, but it's terrible! Most times when I try to log in, it tries to connect and fails, whether I'm on wifi or not. Every time I go to log in, it wants to send me a code even though I keep saying to recognize the device so I don't have to keep doing that. This week a family member tried to do a single transfer to my account and it failed each day for almost a week. The app is just a nightmare to use, and I wish they'd do something about it!
It could be a fantastic app, but it's terrible! Most times when I try to log in, it tries to connect and fails, whether I'm on wifi or not. Every time I go to log in, it wants to send me a code even though I keep saying to recognize the device so I don't have to keep doing that. This week a family member tried to do a single transfer to my account and it failed each day for almost a week. The app is just a nightmare to use, and I wish they'd do something about it!
2021-12-22	Na*****	The app works great! A pleasure to use. I had a little trouble finding a specific transaction, but a quick call to my branch explained how to find what I was looking for.
The app works great! A pleasure to use. I had a little trouble finding a specific transaction, but a quick call to my branch explained how to find what I was looking for.
2021-11-20	Ma*****	I love everything about this application. It help me make everything easier and is understandable to use. I highly recommend to download it to your device. Great Financial Institution and very good application ⭐⭐⭐⭐⭐
I love everything about this application. It help me make everything easier and is understandable to use. I highly recommend to download it to your device. Great Financial Institution and very good application ⭐⭐⭐⭐⭐
2021-07-12	Pa*****	This app is not good it doesn't tell you the true balance in your accounts, especially during the weekend for some reason you do not get the right balance. So you end up getting charge multiple overdraft fees, and then they give you a hard time about it when it's actually not your fault.
This app is not good it doesn't tell you the true balance in your accounts, especially during the weekend for some reason you do not get the right balance. So you end up getting charge multiple overdraft fees, and then they give you a hard time about it when it's actually not your fault.
2020-06-01	Si*****	For the past couple months I have been unable to use this app to check my balances at any time, which I normally do at least once daily just in case of fraud. Using my browser to log in isn't all that big of a deal in the grand scheme of things, but this app has been worthless in the name of "convenience".
For the past couple months I have been unable to use this app to check my balances at any time, which I normally do at least once daily just in case of fraud. Using my browser to log in isn't all that big of a deal in the grand scheme of things, but this app has been worthless in the name of "convenience".