Reviews of Sud Ouest, l’info en continu

By: Sud Ouest (Infos, Quotidien, Actualité, Direct) App

List of user reviews and ratings for Sud Ouest, l’info en continu

Total ratings

3.22 (Rating count: 5,276)

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Review summary

Users appreciate the app for its unbiased and regionally focused news, especially for areas like Gironde and Bordeaux, with improved stability in newer versions. However, multiple users report persistent crashes and inability to open articles, frustrating subscription and payment experiences, particularly with Google Pay. Excessive advertisements and loss of access to commune-specific news are common complaints, alongside issues with the comments feature. While helpful for French language practice, the technical problems significantly hinder usability.

Pros

Provides unbiased, locally focused, and revealing reporting.
Good for following local news, especially about Gironde, Bordeaux, Bayonne, Pau, and Biarritz regions.
Contains many pictures that enhance the reading experience.
Newer versions are more stable and pleasant to use.
Helps with learning or practicing French.

Cons

Frequent app crashes, sometimes continuous, making article reading impossible.
Articles often fail to open; user can only see the title, photo, and caption without the main content.
Subscription and payment issues when subscribing via Google Pay; poor customer service response.
Excessive and intrusive advertising, sometimes impossible to close.
Loss of access to local news by commune; some communes unavailable or no longer accessible.
Problems with comments section: disabled comments without notification, lack of response notification.

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User Reviews

Recent rating average: 2.70

All time rating average: 3.22

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40% (8)

Date	Author	Comment
2023-02-25	Ge*****	The app is fine but the subscriber inclusion using Google Pay is abysmal. I subscribed on sudouest.fr, you can pay with Google Pay. But the subscription didn't work. I reached out for their customer service, but only got: not our business, talk to Google. I remarked that it's their website and their payment method. No way - after two mails I got ignored. Lucky me, the Google refund worked. That way they loose one paying customer by bad experience. Ca n'est pas publicité vous désirez, n'est pas?
The app is fine but the subscriber inclusion using Google Pay is abysmal. I subscribed on sudouest.fr, you can pay with Google Pay. But the subscription didn't work. I reached out for their customer service, but only got: not our business, talk to Google. I remarked that it's their website and their payment method. No way - after two mails I got ignored. Lucky me, the Google refund worked. That way they loose one paying customer by bad experience. Ca n'est pas publicité vous désirez, n'est pas?
2022-06-24	Fa*****	L'application se ferme toute seule depuis quelques mois déjà mise à jour ou pas et aussi les pubs sont devenus trop.. de fois même impossible à sortir de la pub.. Desinstallé
L'application se ferme toute seule depuis quelques mois déjà mise à jour ou pas et aussi les pubs sont devenus trop.. de fois même impossible à sortir de la pub.. Desinstallé
2021-12-02	Ma*****	SO m'a facturé un abonnement annuel au lieu d'un essai gratuit d'1 mois. Je ne reçois aucune réponse depuis fin octobre pour résoudre ce litige. Ne pas acheter via l'appli!
SO m'a facturé un abonnement annuel au lieu d'un essai gratuit d'1 mois. Je ne reçois aucune réponse depuis fin octobre pour résoudre ce litige. Ne pas acheter via l'appli!
2021-11-30	Ni*****	Le crash a été fixé rapidement. Merci à l'équipe de développement. L'application crashe de temps en temps, mais depuis 2 jours elle crashe continuellement. Impossible de lire un article. En plus impossible d'envoyer un feedback, la popup se ferme après 2 secondes.
Le crash a été fixé rapidement. Merci à l'équipe de développement. L'application crashe de temps en temps, mais depuis 2 jours elle crashe continuellement. Impossible de lire un article. En plus impossible d'envoyer un feedback, la popup se ferme après 2 secondes.
2021-04-30	Pe*****	Just not working anymore. Used to be quite good but now nothing loads. Now uninstalled because of the insanely loud and intrusive publicity.
Just not working anymore. Used to be quite good but now nothing loads. Now uninstalled because of the insanely loud and intrusive publicity.
2020-10-24	St*****	Ahead of all other leading global news streams because of its' unbiased, locally focused and revealing reporting.
Ahead of all other leading global news streams because of its' unbiased, locally focused and revealing reporting.
2020-04-22	A *****	nul demande les nouvelle de biarritz ma ville de naissance bayonne et pau j'ai des nouvelle de partout en france et non des ville j'ai demande. merci
nul demande les nouvelle de biarritz ma ville de naissance bayonne et pau j'ai des nouvelle de partout en france et non des ville j'ai demande. merci
2019-10-16	A *****	Excellent app and news paper
Excellent app and news paper
2019-03-23	A *****	Impossible d'ouvrir les articles
Impossible d'ouvrir les articles
2019-03-20	A *****	Helping me to speak French.
Helping me to speak French.