Reviews of Style Theory: Rent, Wear, Swap

By: StyleTheory Private Limited App

List of user reviews and ratings for Style Theory: Rent, Wear, Swap

Total ratings

3.15 (Rating count: 1,081)

Review summary

Users appreciate Style Theory for its wide selection of fashionable clothes and convenience in renting and returning items, promoting sustainable and cost-effective fashion. However, recurring issues include app bugs affecting account and subscription management, limited stock availability, poor customer service responsiveness, and clothing quality concerns. Many users face challenges with cancellations and unexpected charges, leading to dissatisfaction despite the app's innovative concept.

Date	Author	Comment
2024-07-08	*****	I put 2 stars because it gave me clothes to wear in the past. My biggest criticism is the inability to see whether certain sizes are available for rent if you are not subscribed. This makes resubscribing a huge gamble (at least $59) if I end up unable to rent any in my wishlist after paying.
I put 2 stars because it gave me clothes to wear in the past. My biggest criticism is the inability to see whether certain sizes are available for rent if you are not subscribed. This makes resubscribing a huge gamble (at least $59) if I end up unable to rent any in my wishlist after paying.
2024-06-24	Ja*****	Worst experience ever!!! I've been a loyal customer up till this stage! I scheduled for my box to be swapped, but that didn't happen! I contacted the customer service to inform them about this, and they mentioned rescheduling the delivery for me. And once again, nobody came to swap my box for me, and I had to contact customer service again! Also, they kept saying that because I didn't reply so they would go ahead and close my chat, so every time, I need to re-explain what happened.
Worst experience ever!!! I've been a loyal customer up till this stage! I scheduled for my box to be swapped, but that didn't happen! I contacted the customer service to inform them about this, and they mentioned rescheduling the delivery for me. And once again, nobody came to swap my box for me, and I had to contact customer service again! Also, they kept saying that because I didn't reply so they would go ahead and close my chat, so every time, I need to re-explain what happened.
2023-10-19	Pa*****	Used it couple times for events and just kept the app. Like the concept but wished there were more options for cold weather for my travels. They offered a free box for birthday promo which I redeemed but subsequently forgot and got continuously charged for 2 months which I didn't use. Checked with chat support and managed to refund half of the cost only :(
Used it couple times for events and just kept the app. Like the concept but wished there were more options for cold weather for my travels. They offered a free box for birthday promo which I redeemed but subsequently forgot and got continuously charged for 2 months which I didn't use. Checked with chat support and managed to refund half of the cost only :(
2022-11-16	Ra*****	Very disappointing! I couldn't schedule to return my box cz the system had bugs. I contacted the team but it didn't go anywhere. I was suggested to refresh the app but still didn't work. I decided to cancel my subscription, but the system didn't allow it since I had not returned the box (heyyy but the system itself crashhhhh!!). Then, the day I successfully schedule box returning, THEY CHARGED SUBSCRIPTION FEE FROM MY CREDITCARD! This is not fair!
Very disappointing! I couldn't schedule to return my box cz the system had bugs. I contacted the team but it didn't go anywhere. I was suggested to refresh the app but still didn't work. I decided to cancel my subscription, but the system didn't allow it since I had not returned the box (heyyy but the system itself crashhhhh!!). Then, the day I successfully schedule box returning, THEY CHARGED SUBSCRIPTION FEE FROM MY CREDITCARD! This is not fair!
2022-11-13	At*****	Luckily, I have my friend's referral and a month free subscription. Else, I'd be regretting opting into the subscription now. During pre-subscription, I found a couple of nice dresses to rent and their sizes appeared to be available in the app. At post-subscription, realized that the sizes are NOT available. Therefore, as new users, we need to be aware that the available sizes you see during pre-subscription may/may not be available at the post-subscription.
Luckily, I have my friend's referral and a month free subscription. Else, I'd be regretting opting into the subscription now. During pre-subscription, I found a couple of nice dresses to rent and their sizes appeared to be available in the app. At post-subscription, realized that the sizes are NOT available. Therefore, as new users, we need to be aware that the available sizes you see during pre-subscription may/may not be available at the post-subscription.
2022-11-03	Cr*****	Terrible experience with the app. Before the free trial ended, I requested for a return for the last box. However, they didn't mention that the box has to be returned 2 days before the subscription ended. The app then continued to charge me for next month subscription even when u brought it up to the customer service team.
Terrible experience with the app. Before the free trial ended, I requested for a return for the last box. However, they didn't mention that the box has to be returned 2 days before the subscription ended. The app then continued to charge me for next month subscription even when u brought it up to the customer service team.
2022-06-27	Jo*****	Idea is good but as you continue to "rent" clothes, can tell the clothes are experiencing wear & tear. One major improvement the app can make is to CANCEL your subscription when you contact customer support instead of manually doing it yourself because I was under the impression that I have already cancelled my subscription but it has been charging me for 5 months! That's a waste of $400 and I didn't even use the service! Can you refund me my money?
Idea is good but as you continue to "rent" clothes, can tell the clothes are experiencing wear & tear. One major improvement the app can make is to CANCEL your subscription when you contact customer support instead of manually doing it yourself because I was under the impression that I have already cancelled my subscription but it has been charging me for 5 months! That's a waste of $400 and I didn't even use the service! Can you refund me my money?
2022-01-11	Ro*****	Got subscriptions for my customer-facing line of work. The concept itself is amazing, having access to multiple styles and designer bags. The customer service is also amazing. My only gripe is with the app itself. There doesn't seem to be any in-app push notifications? I don't get notified when I get chat messages, then the customer rep ends up "closing the chat," and I need to repeat the cycle again. There doesn't seem to be any continuity as well. Like they cannot read my previous messages.
Got subscriptions for my customer-facing line of work. The concept itself is amazing, having access to multiple styles and designer bags. The customer service is also amazing. My only gripe is with the app itself. There doesn't seem to be any in-app push notifications? I don't get notified when I get chat messages, then the customer rep ends up "closing the chat," and I need to repeat the cycle again. There doesn't seem to be any continuity as well. Like they cannot read my previous messages.
2021-12-09	Na*****	The apps is working seamlessly. The concept is exceptional but after 2 years of subs, I sadly ended it. In the last few months I rented, I always got at least 1 item with washed-out color. They seriously need to updates their collection instead of giving out a slightly cheaper subs plan with reduce boxes. Tips: the lite plan is not worth it bcoz the number of collection is more limited.Choose the premium line. To avoid washed out clothes, pay attention to each clothes reviews.
The apps is working seamlessly. The concept is exceptional but after 2 years of subs, I sadly ended it. In the last few months I rented, I always got at least 1 item with washed-out color. They seriously need to updates their collection instead of giving out a slightly cheaper subs plan with reduce boxes. Tips: the lite plan is not worth it bcoz the number of collection is more limited.Choose the premium line. To avoid washed out clothes, pay attention to each clothes reviews.
2021-10-26	De*****	I can't select shipping address when trying to reserve on-demand via app. Then I try it via web (on PC) but I can't proceed to payment, it just shows me blank page. The customer service is also very unhelpful, super delayed response and seems giving me template answers. It's a pity because I already have an eye on several of their dresses, but I'm locked away from becoming a loyal customer. 0/10, not recommended.
I can't select shipping address when trying to reserve on-demand via app. Then I try it via web (on PC) but I can't proceed to payment, it just shows me blank page. The customer service is also very unhelpful, super delayed response and seems giving me template answers. It's a pity because I already have an eye on several of their dresses, but I'm locked away from becoming a loyal customer. 0/10, not recommended.

Reviews of Style Theory: Rent, Wear, Swap

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