Reviews of STRATIS 2.0

By: STRATIS IoT

List of user reviews and ratings for STRATIS 2.0

Total ratings

3.05 (Rating count: 1,244)

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Review summary

STRATIS 2.0 offers remote door entry but is plagued by reliability and performance issues, including frequent outages, slow connections, and problematic login flows. Users report unlocking/locking failures, incorrect door status, and repeated session interruptions, with guest passes and delivery codes presenting security concerns. A minority view the app as convenient or improving, but overall sentiment is negative due to core reliability and security problems.

Pros

Remote entry and keyless access is convenient.
App is seen as tech-forward and convenient.
Some users find the app user-friendly.
The app is reported to be improving over time.

Cons

Unreliable operation: the app often doesn’t work or never works.
Inconsistent unlocking/locking and proximity behavior (door shows unlocked or won’t unlock).
Frequent logout/session management problems (random logouts, repeated re-logins, biometric issues).
Slow performance and long load times when connecting to the lock.
Guest pass and delivery pass features are unreliable and raise security concerns (pass codes can be reused).

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User Reviews

Recent rating average: 1.80

All time rating average: 3.05

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63% (70)

Date	Author	Comment
2026-06-06	M *****	Having to use this app for gate access is ridiculous. it locks me out and is inconvenient to reset while sitting at the gate with cars waiting behind me.
Having to use this app for gate access is ridiculous. it locks me out and is inconvenient to reset while sitting at the gate with cars waiting behind me.
2026-06-05	Da*****	Your widget doesn't work. It opens the app but I want to unlock my door from the widget.
Your widget doesn't work. It opens the app but I want to unlock my door from the widget.
2026-06-04	Re*****	Connecting to the door to unlock takes too long I worry how that would affect emergencies.
Connecting to the door to unlock takes too long I worry how that would affect emergencies.
2026-05-31	co*****	locked me out of my own apartment twice
locked me out of my own apartment twice
2026-05-28	De*****	mobile key rarely works.
mobile key rarely works.
2026-05-23	Ja*****	I'm currently locked out from my apartment, told me to login again. And after login, I have to provide a security code while the device I'm using is the only device I used to login. Until now I still haven't received any security codes.
I'm currently locked out from my apartment, told me to login again. And after login, I have to provide a security code while the device I'm using is the only device I used to login. Until now I still haven't received any security codes.
2026-05-23	Co*****	the service is extremely slow often I wait at the entrance gate for more than 5 seconds.. accessing the app on my phone is another 5 seconds 😒 I live in Houston and I think seconds in a luxurious car as a single professional is offensive at best as well as DANGEROUS
the service is extremely slow often I wait at the entrance gate for more than 5 seconds.. accessing the app on my phone is another 5 seconds 😒 I live in Houston and I think seconds in a luxurious car as a single professional is offensive at best as well as DANGEROUS
2026-05-22	Ju*****	This is the worst elock app I've used. If I had to use it to get into my apartment building quickly for safety or something, I would be in serious trouble. It takes forever to load up, signs me out randomly and sometimes doesn't even recognize the lock that I'm right in front of. Several times it is actually faster for me to pull up the list of residents, find my name, call myself from the callbox and unlock the door through my phone that way. It is too unreliable for such an important purpose.
This is the worst elock app I've used. If I had to use it to get into my apartment building quickly for safety or something, I would be in serious trouble. It takes forever to load up, signs me out randomly and sometimes doesn't even recognize the lock that I'm right in front of. Several times it is actually faster for me to pull up the list of residents, find my name, call myself from the callbox and unlock the door through my phone that way. It is too unreliable for such an important purpose.
2026-05-21	El*****	the help line is great
the help line is great
2026-05-18	Jo*****	The moving checklist items do not open when clicking "Complete your leasing documents" no way to skip "Review renters insurance"
The moving checklist items do not open when clicking "Complete your leasing documents" no way to skip "Review renters insurance"