Reviews of West Coast Self-Storage

By: West Coast Self-Storage

List of user reviews and ratings for West Coast Self-Storage

Total ratings

3.72 (Rating count: 69)

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Review summary

Users largely praise the facility and staff, and the app's ease of use—especially paying bills and opening the gate with one tap. The top positives are friendly management, a good storage facility, and reliable gate access. Common drawbacks include: (1) inability to combine payments for multiple units; (2) UI theming and dark-mode readability issues; (3) perceived poor customer support; (4) recurring rent increases; and (5) app update/development problems that hinder use.

Pros

Friendly and helpful staff/management.
User-friendly app with easy bill payment and gate access.
Great storage facility.
Gate access opens reliably with one tap.

Cons

Cannot combine payments for multiple units; must pay separately.
UI theming/dark-mode readability issues; lack of theming options.
Poor customer support.
Rent increases/rising costs.
App update/development problems

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User Reviews

Recent rating average: 3.40

All time rating average: 3.72

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6% (2)

Date	Author	Comment
2025-01-12	Ki*****	Can't put both units in one payment. They have to be done separately. Made it look like I was late paying. Frustrating.
Can't put both units in one payment. They have to be done separately. Made it look like I was late paying. Frustrating.
2025-01-10	Ge*****	Sweet.
Sweet.