Reviews of Project Broadcast

By: Project Broadcast App

List of user reviews and ratings for Project Broadcast

Total ratings

3.34 (Rating count: 132)

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Review summary

Project Broadcast is praised for helping small businesses and direct sales users efficiently manage client communication with features like campaigns and client categories. However, multiple users report serious issues: frequent logouts, ineffective or missing notifications, difficulty with account access and password recovery, poor customer support, and confusing training materials. Despite these problems, many find it a valuable business tool, especially with good support from developers through tutorials and social media.

Pros

Helps in organizing and updating clients with ease, including features like scripts and client categories.
Effective for small businesses needing constant communication with customers, aiding in business success.
User-friendly for direct sales and small businesses, with multiple features beyond texting such as campaigns, tags, and outbound call options.
Runs well on both phone and computer, supporting communication even with poor cell signal by using Wi-Fi.
Developer is active with training and support resources like videos and social media engagement.

Cons

Users experience frequent logging out and login issues, including difficulty creating accounts and password recovery problems.
Notifications often do not work properly; users report no push notifications or inability to customize notification sounds, leading to missed messages.
Customer support is poor or nonexistent, with reports of unhelpful or rude responses, and difficulty canceling subscriptions causing unauthorized charges.
Confusing interface and training, making it hard for some users to understand or effectively use the app.

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User Reviews

Recent rating average: 2.70

All time rating average: 3.34

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29% (6)

Date	Author	Comment
2024-11-24	Tr*****	I do love this app but recently it keeps logging me out on my phone over and over. Very frustrating! I hope it gets fixed soon.
I do love this app but recently it keeps logging me out on my phone over and over. Very frustrating! I hope it gets fixed soon.
2023-05-30	An*****	This is a horrible app, it's very confusing and it doesn't work very well. It is supposed to be easy and it's really not. And keeps charging your account and I haven't even used it because it never sent my texts to begin with so disappointed 😒
This is a horrible app, it's very confusing and it doesn't work very well. It is supposed to be easy and it's really not. And keeps charging your account and I haven't even used it because it never sent my texts to begin with so disappointed 😒
2023-04-23	M *****	This app makes it very easy to keep my clients organized and updated. I love the ability to create scripts and client categories. My main complaint is that I can't change the notification sound, so it sounds likeevery other background app noise that I ignore. I have to set reminders to check the app to make sure I don't miss messages. I find that exetremely unhelpful and annoying.
This app makes it very easy to keep my clients organized and updated. I love the ability to create scripts and client categories. My main complaint is that I can't change the notification sound, so it sounds likeevery other background app noise that I ignore. I have to set reminders to check the app to make sure I don't miss messages. I find that exetremely unhelpful and annoying.
2023-03-06	Re*****	Never understood how to use this. Trying to cancel your subscription is impossible. I've had 3 months taken out of my account with no way to cancel on the website or app. Every time I login on the website, it takes me to the app. Make sure you really want this service before subscribing.
Never understood how to use this. Trying to cancel your subscription is impossible. I've had 3 months taken out of my account with no way to cancel on the website or app. Every time I login on the website, it takes me to the app. Make sure you really want this service before subscribing.
2023-02-22	B *****	Their tech support is nonexistent when it comes to serious issues. People are rude and offensive instead of focusing on addressing issues.
Their tech support is nonexistent when it comes to serious issues. People are rude and offensive instead of focusing on addressing issues.
2022-07-07	An*****	Business changer. I'm able to service my clients better. I am able to set up follow up systems for better relationships. Love this platform. Must have!
Business changer. I'm able to service my clients better. I am able to set up follow up systems for better relationships. Love this platform. Must have!
2021-12-21	Ma*****	I'm so frustrated with this service and the ineffective communication. I'm disappointed and hesitant to recommend although I do see the valuable of the system. I find the training to be very ineffective at my level
I'm so frustrated with this service and the ineffective communication. I'm disappointed and hesitant to recommend although I do see the valuable of the system. I find the training to be very ineffective at my level
2021-10-27	Jo*****	I just get a email and password screen and my account isn't recognized because I don't have one. How do I start project broadcast!?! I read reviews, why is everyone with this same situation not getting a reply? I'd like to know how to create an account.
I just get a email and password screen and my account isn't recognized because I don't have one. How do I start project broadcast!?! I read reviews, why is everyone with this same situation not getting a reply? I'd like to know how to create an account.
2021-07-26	An*****	Best app our their for small businesses that need constant contact with their customers! Couldn't have the success I do without this! It's the one tool I could, but definitely wouldn't want to live without! Thank you Jake and team for what you do!!
Best app our their for small businesses that need constant contact with their customers! Couldn't have the success I do without this! It's the one tool I could, but definitely wouldn't want to live without! Thank you Jake and team for what you do!!
2021-05-18	Je*****	Couldn't be happier! I love the campaigns. The full phone number. Outbound call option. Great for a small business owner who doesn't want to publish their own phone. Unlimited contacts, keywords, campaigns, tags.. Tons of training. AND a small business. My favorite thing to support!
Couldn't be happier! I love the campaigns. The full phone number. Outbound call option. Great for a small business owner who doesn't want to publish their own phone. Unlimited contacts, keywords, campaigns, tags.. Tons of training. AND a small business. My favorite thing to support!