STAFF by iNPLASS

STAFF by INPLASS App is part of Inplass Hotel Operations Platform, a 3 in one solution that includes GUEST by INPLASS, STAFF by INPLASS and HOP, A Web Application for Hotels. These software collectively offer a seamless communication for hotel guests and staff and between the hotel management and staff to ease the hotel operation and guest management.

STAFF by INPLASS App serves as a collaboration tool connecting all departments in the hotel by dispatching all guest requests seamlessly to the right department for action with an escalation matrix. The STAFF by INPLASS App enables not just tracking, but also helps manage and execute guest requests and other inter department requests with greater efficiency and transparency.
App Features
• Staff App for Android / iOS devices
• A user-friendly chat application
• Share Files, Voice & Video
• Aesthetic User Interface, Simple & Easy to Use
• Department wise access for Hotel Staff
• Create Inter / Intra Departmental Requests
• Create requests on behalf of Guest
• Staff can view All Guest Request and fulfill them on-time
• Managers / Supervisors can Assign a task to Team members
• Configure Task Timeline & Escalation Matrix
• Push Notifications for new / escalated requests
• Auto Routing of Guest Request to concerned Depts.
• Escalate un-attended requests

Benefits

• Digitalizing Hotel Operation
• Improve staff collaboration
• Monitor Staff Performance
• Improve staff and department efficiency
• Quick access and response to Guest requests
• Complete hotel operation in your hands even if you are away from office.
• The hotel Staff can receive the service requests from rooms at a real- time
• Department managers / supervisors can assign / allocate tasks to the staff and they can take action on each request such as F & B, Laundry, Restaurant, concierge, etc.
• The manager / supervisor will receive escalation notifications once a task is not completed on time.
• Easy Inter / Intra Departmental Request Tracking