Reviews of The Hello Club

By: Jushi App

List of user reviews and ratings for The Hello Club

Total ratings

3.96 (Rating count: 274)

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Review summary

Users consistently praise the dispensary's friendly staff and customer service, as well as the availability of discounts and rewards. However, the app suffers from critical issues such as persistent login problems (especially with Google accounts), frequent bugs and crashes, poor navigation, unreliable notifications, and frustrating redirects to a cumbersome website. These flaws hinder the app's usability, making ordering and account management difficult or impossible for many users.

Pros

The dispensary staff are knowledgeable, helpful, and provide a great in-person experience.
The app allows for pre-buying products with discounts, which appeals to users looking for deals.
Some users found the app functional for placing orders despite issues.
The reward system and special deals offered through the app are appreciated by some users.

Cons

The app has serious login issues, especially with Google account sign-ins not working properly.
Users frequently experience bugs including loss of points on redemption, app crashes, and slow performance.
The app redirects users to a confusing and hard-to-navigate website instead of providing full functionality within the app.
Navigation and usability issues are common, with users describing the app as clunky, non-user-friendly, and difficult to update certifications or complete orders.
Notifications, sale alerts, and messages are unreliable or not saved, causing users to miss out on promotions.

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User Reviews

Recent rating average: 1.80

All time rating average: 3.96

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43% (9)

Date	Author	Comment
2024-09-18	Ru*****	This app is terrible It doesn't even work It says it's going to send you a passcode and then it never does so I've never actually been on it but I'm sure if that's the start of the app the rest of the app just sucks too. You should give me the option to give zero stars.....
This app is terrible It doesn't even work It says it's going to send you a passcode and then it never does so I've never actually been on it but I'm sure if that's the start of the app the rest of the app just sucks too. You should give me the option to give zero stars.....
2024-08-15	Aj*****	To be clear, the dispensary itself is very good. This is for the app only. It needs a lot of work. It is not user-friendly. I've been trying to update my certification and when I select a file, it takes me to some other part of the app and never gives me the chance to save it. I often end up going in circles in this app trying to get where I need to be. It's just really clunky and annoying.
To be clear, the dispensary itself is very good. This is for the app only. It needs a lot of work. It is not user-friendly. I've been trying to update my certification and when I select a file, it takes me to some other part of the app and never gives me the chance to save it. I often end up going in circles in this app trying to get where I need to be. It's just really clunky and annoying.
2024-07-27	Ch*****	Updating after 2 yrs of use that app login is still broken. The app just re-routes you to their website which is hard to navigate. There are 2 dropdowns, "Category" and "Filter" with different filter options, SUPER confusing. Moreover the site is bad at saving state so you often have to reapply the filter/category. Finally, the layout is discombulating to look at. They clearly hired someone to make their app/website as a one off and have no one working on incrimental improvements.
Updating after 2 yrs of use that app login is still broken. The app just re-routes you to their website which is hard to navigate. There are 2 dropdowns, "Category" and "Filter" with different filter options, SUPER confusing. Moreover the site is bad at saving state so you often have to reapply the filter/category. Finally, the layout is discombulating to look at. They clearly hired someone to make their app/website as a one off and have no one working on incrimental improvements.
2024-06-10	Ph*****	The Dispensary itself is good I've been to a few locations but the app just doesn't work right. It worked perfect for awhile now it doesn't give me sale notifications so I never know when they are happening that effects what I'm ordering. It still functions to put a order in but nothing else works. I've tried everything I can think of checked the apps permissions I even reinstalled it.
The Dispensary itself is good I've been to a few locations but the app just doesn't work right. It worked perfect for awhile now it doesn't give me sale notifications so I never know when they are happening that effects what I'm ordering. It still functions to put a order in but nothing else works. I've tried everything I can think of checked the apps permissions I even reinstalled it.
2024-03-31	Ma*****	App is essentially useless. It directs me to the web page after selecting the location. Makes me log in again and continue online
App is essentially useless. It directs me to the web page after selecting the location. Makes me log in again and continue online
2024-02-26	Jo*****	I had a great experience at beyond hello in my town and Bob the employee that took care of me was absolutely fantastic! It was such a a pleasurable experience!
I had a great experience at beyond hello in my town and Bob the employee that took care of me was absolutely fantastic! It was such a a pleasurable experience!
2023-12-16	Ti*****	I already have an account online but it was incredibly difficult getting this to work. There's no ability to just log into your account you have to go through some crazy account set up process all over again. I'll come back and review it once I actually get to use it but until then this app is trash.
I already have an account online but it was incredibly difficult getting this to work. There's no ability to just log into your account you have to go through some crazy account set up process all over again. I'll come back and review it once I actually get to use it but until then this app is trash.
2023-11-22	Vi*****	App is slow and crashes a lot. There's also overall a very small selection of products
App is slow and crashes a lot. There's also overall a very small selection of products
2023-09-04	Ta*****	I had no problem with the app until the most recent update. Whenever I try to browse/shop in the app it opens up in Chrome. Please let us be able to browse/place orders in the app again.
I had no problem with the app until the most recent update. Whenever I try to browse/shop in the app it opens up in Chrome. Please let us be able to browse/place orders in the app again.
2023-07-03	Sc*****	PLEASE CHANGE THE DATE SELECTIO N WHEN YOU SIGN UP!!!! I practically had to tap my phone screen over three hundred times to get to my year and when I finally got there and went to hit okay the screen disappeared so I'm not doing it over again
PLEASE CHANGE THE DATE SELECTIO N WHEN YOU SIGN UP!!!! I practically had to tap my phone screen over three hundred times to get to my year and when I finally got there and went to hit okay the screen disappeared so I'm not doing it over again