Reviews of SpotCam

By: SPOTCAM CO., LTD.

List of user reviews and ratings for SpotCam

Total ratings

3.44 (Rating count: 2,413)

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Review summary

Most reviews revolve around reliability issues: the app often fails to start or load live video, times out, or freezes the feed. Users report login problems, inability to switch networks/routers, and even random erasure of camera pairings. Alerts are inconsistent or missing, and some features are deemed clunky. Positives include easy-to-use interface when functioning and strong, responsive customer service. Overall sentiment is mixed-to-negative: core functionality is unstable and time-consuming to troubleshoot, but support is repeatedly praised and some users still find the product useful during proper operation.

Pros

Excellent customer service and responsive support
Simple to use when it works
Useful monitoring capability when it functions (e.g., works during vacations)

Cons

App often fails to start or load live video, including splash screen issues and frequent timeouts
Video feed frequently freezes or buffers, leading to interrupted viewing
Login/authentication problems and slow or unhelpful support responses
Router/network compatibility issues and inability to switch routers smoothly
Random camera pairing resets/erasure requiring re-pairing and reconfiguration

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User Reviews

Recent rating average: 2.50

All time rating average: 3.44

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35% (25)

Date	Author	Comment
2026-05-02	ph*****	App crashed multiple times during account creation presenting a message about crashes being a known issue. App detected and connected to camera but failed to properly configure camera for use. After the configuration failure the camera no longer broadcast its setup network. The instructions available, and the instruction booklet provided describe the setup process as installing the app. Text entry fields do not adjust the window size when the keyboard is on screen which keeps all of the navigati
App crashed multiple times during account creation presenting a message about crashes being a known issue. App detected and connected to camera but failed to properly configure camera for use. After the configuration failure the camera no longer broadcast its setup network. The instructions available, and the instruction booklet provided describe the setup process as installing the app. Text entry fields do not adjust the window size when the keyboard is on screen which keeps all of the navigati
2026-04-24	Ha*****	延遲感很明顯，聲音更嚴重，連結到Amazon alexa沒有辦法看即時畫面，最困擾的是警報器定時開關沒有作用
延遲感很明顯，聲音更嚴重，連結到Amazon alexa沒有辦法看即時畫面，最困擾的是警報器定時開關沒有作用
2026-04-23	Ja*****	never used a spotcam so dont no much about it
never used a spotcam so dont no much about it
2026-03-29	傑登*****	I have deactivated a device but it still shows on device list.
I have deactivated a device but it still shows on device list.
2026-03-16	P.*****	very clear
very clear
2026-02-24	Re*****	Get a lot of failure to save videos. Spotcam solo pro.
Get a lot of failure to save videos. Spotcam solo pro.
2026-02-21	En*****	" Great"
" Great"
2025-12-27	Hu*****	用起來滿卡的，而且很多bug
用起來滿卡的，而且很多bug
2025-11-14	Ro*****	inconsistent alerts
inconsistent alerts
2025-09-12	jo*****	works every time, although you need to take your time to know the app
works every time, although you need to take your time to know the app