Helpdesk SPMB Jawa Tengah

The SPMB Helpdesk is an official complaint and support service application specifically designed to assist prospective students (new students), parents/guardians, and schools in ensuring the success of the New Student Admission Selection (SPMB) in Central Java Province.

This application serves as an integrated helpdesk to facilitate coordination, provide quick solutions to technical issues, and answer various questions regarding the new student registration and verification process in a transparent and efficient manner.

🌟 KEY APPLICATION FEATURES
1. Ticket Support System

Submit Complaints Easily: Easily report registration issues (such as file problems, network issues, or data errors) and attach photos or supporting documents directly from your phone.
Monitor Real-Time Status: Track the progress of your complaint, from when it's submitted (open), being processed by an officer (assigned/waiting reply), to when it's completed (closed).

Reopen Ticket: If your issue remains unresolved, you can easily reactivate a previous complaint ticket.
2. Official Guide & Information Center

Latest Announcements: Access news updates, important schedules, selection procedures, and official instructions from the Central Java SPMB organizing committee.
Frequently Asked Questions (FAQs): Find instant answers to the most common issues encountered during new student registration without having to wait in line with staff.

3. Support Tools for Officers & Agencies

Complaint Management Dashboard: Makes it easier for agents and officers at each branch or school to respond to, manage, and resolve public complaints in an organized manner.
Service Statistics: Presents visual data on complaint handling performance to maintain the quality of support services in each region.

🛡️ DATA PRIVACY AND SECURITY
We guarantee the security of your personal data during the complaint process. This application implements encrypted security standards and provides full control over your account, including a self-Delete Account feature on your profile page for your convenience and privacy protection.

✉️ CONTACT US
If you encounter any issues using the app or have any feedback, please contact our technical team through the in-app help center or visit the official portal at bantu.spmb.jatengprov.go.id.

Download the SPMB Helpdesk now to receive direct guidance and assistance to streamline your child's school registration process!