Reviews of SplashID Safe Password Manager

By: SplashData, Inc App

List of user reviews and ratings for SplashID Safe Password Manager

Total ratings

3.07 (Rating count: 5,879)

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Review summary

SplashID Safe Password Manager is valued for its long track record, cloud syncing, and customization, but users repeatedly report billing and access problems, Android compatibility issues, disruptive updates, and inconsistent support.

Pros

Cross-device/cloud syncing across platforms
Highly customizable organization with categories, types, and fields
Long-standing trusted app with years of usage
Versatile: stores more than passwords (e.g., prescriptions)
Easy-to-use interface and reliable core functionality

Cons

Recurring subscription and billing problems (auto-renew, double charges, access lockouts)
IP-based data access blocks requiring support to unblock data
Compatibility issues on newer Android versions (e.g., Android 14) including copy-paste failures
Slow or poor customer support and lack of urgent assistance
Upgrade/versions compatibility causing data issues or forcing repurchase

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User Reviews

Recent rating average: 2.50

All time rating average: 3.07

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41% (26)

Date	Author	Comment
2026-06-01	Ka*****	app not working since the last update, did troubleshooting and nothing works... grrrrr
app not working since the last update, did troubleshooting and nothing works... grrrrr
2026-05-03	Ke*****	horrible customer service - need to get my password reset and they dont reply to emails....ever. I have sent over 7 emails to get it unlocked, and no response.
horrible customer service - need to get my password reset and they dont reply to emails....ever. I have sent over 7 emails to get it unlocked, and no response.
2026-03-23	Bo*****	You're pissing me off! You won't let me open my files. You wanted Permissions >>I gave you every permission you asked for that I could find. I'm caught in a loop - always returning to the "Allow Permissions" page. Obviously, there's a permission you still want BUT YOU WON’T TELL ME WHAT IT IS SO THAT I CAN COMPLY! PLEASE SHARE THE SECRET & FIX YOUR WEBSITE SO THIS DOESN'T HAPPEN. It may be my mistake but your website doesn't help me to solve it! Ball is in your court...
You're pissing me off! You won't let me open my files. You wanted Permissions >>I gave you every permission you asked for that I could find. I'm caught in a loop - always returning to the "Allow Permissions" page. Obviously, there's a permission you still want BUT YOU WON’T TELL ME WHAT IT IS SO THAT I CAN COMPLY! PLEASE SHARE THE SECRET & FIX YOUR WEBSITE SO THIS DOESN'T HAPPEN. It may be my mistake but your website doesn't help me to solve it! Ball is in your court...
2026-01-20	Ad*****	Generally this is a good app. that I have on a number of devices. It is very valuable for remembering all sorts of useful info. It syncs across platforms via the cloud so I don't put bank etc details on it but for most other things it's fine. When I had a problem with the Windows desktop version the technical support people at Splash Data persevered until it was sorted out. It was in the end very good service. I recommend this app.
Generally this is a good app. that I have on a number of devices. It is very valuable for remembering all sorts of useful info. It syncs across platforms via the cloud so I don't put bank etc details on it but for most other things it's fine. When I had a problem with the Windows desktop version the technical support people at Splash Data persevered until it was sorted out. It was in the end very good service. I recommend this app.
2025-12-22	Cl*****	I love this app. It syncs seemlessly across my devices, and sharing with my spouse allows either of us to add or modify as needed. It is easily customizable with both categories and types plus the fields in each type. I use it to store more than just passwords.
I love this app. It syncs seemlessly across my devices, and sharing with my spouse allows either of us to add or modify as needed. It is easily customizable with both categories and types plus the fields in each type. I use it to store more than just passwords.
2025-12-09	Th*****	Still after all these years it is not possible to change the default for password generation.
Still after all these years it is not possible to change the default for password generation.
2025-11-21	St*****	Subscription issue on renewal every single year. Everytime. payment is taken, app gets locked and passwords not accessible and have to contact support to correct. they are dreadful at responding.
Subscription issue on renewal every single year. Everytime. payment is taken, app gets locked and passwords not accessible and have to contact support to correct. they are dreadful at responding.
2025-11-01	El*****	works great for both my passwords and my prescriptions in the cloud.
works great for both my passwords and my prescriptions in the cloud.
2025-10-22	Ge*****	No longer working. Says expired. it is NOT. SUCKS. TOTALLY Effd up. passwords unreachable. FIX THIS NOW
No longer working. Says expired. it is NOT. SUCKS. TOTALLY Effd up. passwords unreachable. FIX THIS NOW
2025-09-11	Je*****	This is the app I trust and have used for years. Love it Now, about 10 years of usage, I had a little glitch, wrote customer support and they handled it the same day. Very helpful service and I still love the app
This is the app I trust and have used for years. Love it Now, about 10 years of usage, I had a little glitch, wrote customer support and they handled it the same day. Very helpful service and I still love the app