Reviews of SPEC

By: South Plains Electric Coop App

List of user reviews and ratings for SPEC

Total ratings

3.84 (Rating count: 54)

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Review summary

Pros

User-friendly for payment and usage tracking
Good customer service feedback over the years
Convenience of automatic bill payments
Ability to see daily usage and budgeting tools

Cons

Frequent login issues with black or white screens
Requires constant uninstall/reinstall to function properly
Problems with debit card acceptance
App crashes or fails to open after updates

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User Reviews

Recent rating average: 2.60

All time rating average: 3.84

Upgrade to see all 19 reviews

58% (11)

Date	Author	Comment
2025-01-19	Ed*****	Awesome customer service, 10+ years.
Awesome customer service, 10+ years.
2024-07-26	Ja*****	Updated but now will not open
Updated but now will not open
2023-10-09	Yv*****	The best electric company I've ever had. I wish they would service inside Lubbock
The best electric company I've ever had. I wish they would service inside Lubbock
2023-09-12	Ys*****	You can pay your light bill on time or have it taken out on very month automatically and never worry about being late but I prefer to pay it myself to make sure it on the day I need it to be paid
You can pay your light bill on time or have it taken out on very month automatically and never worry about being late but I prefer to pay it myself to make sure it on the day I need it to be paid
2023-09-02	Kr*****	I don't know what happened, but app won't let me make payments. I have to Uninstall and reinstall every time I make a payment.
I don't know what happened, but app won't let me make payments. I have to Uninstall and reinstall every time I make a payment.
2023-08-10	St*****	At this very moment I'm having to reinstall the app but it's non-stop downloading not doing anything??... There was never a problem on the old app. Hopefully the problem gets fixed. I like paying this way it's very convenient.
At this very moment I'm having to reinstall the app but it's non-stop downloading not doing anything??... There was never a problem on the old app. Hopefully the problem gets fixed. I like paying this way it's very convenient.
2023-08-09	Ne*****	It's easy to do.
It's easy to do.
2023-04-01	Le*****	I could get into it perfectly on my old phone and i upgraded a couple weeks ago and have yet to be able to log into this app it always gives me a black screen
I could get into it perfectly on my old phone and i upgraded a couple weeks ago and have yet to be able to log into this app it always gives me a black screen
2022-12-29	Ma*****	I love that i can see my daily usage chart and see where i need to cut back to match my budget..but, the app only works for a little while then goes black, sometimes just white and then nothing. I cannot log in or anything. so i have to uninstall then reinstall it and it works for a while longer..i had to reinstall 3 times this month! I can always get on it online but the charts arent as readily available as on the app.
I love that i can see my daily usage chart and see where i need to cut back to match my budget..but, the app only works for a little while then goes black, sometimes just white and then nothing. I cannot log in or anything. so i have to uninstall then reinstall it and it works for a while longer..i had to reinstall 3 times this month! I can always get on it online but the charts arent as readily available as on the app.
2022-06-16	An*****	Website doesn't work well
Website doesn't work well