Citibus Access

Name: Citibus Access
Rating: 3.5670104 (99 reviews)
Author: Spare Labs Inc.

By: Spare Labs Inc. App

Citibus Access for ADA paratransit riders in Lubbock

Overview

Google Play Store

Downloads

12,200 ▲ 78

Data as of 2026-09-01

Rating:

3.57 ▲ 0.02

(99)

Version:

4.5.1

Last updated: 2026-07-15

Ranking

#521,007 ▼ 788

Overall

Features & Capabilities

Citibus Access is a specialized public transit service designed to support individuals in Lubbock who cannot use the regular fixed-route buses due to a disability or disabling health condition. It offers ADA-compliant paratransit transportation using wheelchair accessible vans, ensuring eligible riders can travel safely and conveniently from their origin to destination.

This service strictly follows the Americans with Disabilities Act (ADA) guidelines for accessibility and eligibility, providing inclusive transit solutions to those who require additional assistance. Citibus Access enhances mobility and independence for people with disabilities, making public transportation accessible to all in the Lubbock community.

User Growth & Download Statistics

App Accessibility Community

By:

Downloads:

Rating:

Version:

4.5.1 Last updated: 2026-07-15

Version code:

6040249

Creation date:

2020-05-11

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.SYSTEM_ALERT_WINDOW High risk
android.permission.WRITE_EXTERNAL_STORAGE High risk
android.permission.DOWNLOAD_WITHOUT_NOTIFICATION Moderate risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_ADSERVICES_AD_ID Low risk
android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk

Size:

106.26MB

Email:

in*****@citibus.com

URLs:

Full description:

Source:

Google Play Store

Data ingested on:

2026-09-01

Compare stats and ranking:

Ranking

# 521,007 ▼ 788

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Spare Labs Inc.

Google Play Store

https://play.google.com/store/apps/details?id=com.sparelabs.platform.rider.citibus.android

Email:

in*****@citibus.com

User Reviews

Users appreciate Citibus for its affordable, friendly, and useful transportation covering routes regular buses don't. However, multiple reviews report app issues including problems logging in, scheduling rides, and app crashes after updates. Delayed or no-show rides frustrate users, alongside lack of ride confirmations and poor customer support. The app's reliability and user experience need significant improvement to regain user confidence while maintaining its affordable, accessible service.

Pros

Affordable transportation service with fares as low as $2
Drivers are generally friendly and well-mannered
Service covers areas that traditional buses do not, providing door-to-door rides
App was functional and useful for some users before recent updates
Citibus overall provides a necessary transit option for the community

Cons

The app frequently fails to function properly, with issues like being stuck on terms page or inability to log in
Scheduling rides through the app is unreliable; rides are often delayed, cancelled, or drivers do not show up
App updates have introduced bugs that prevent users from scheduling rides or accessing features
Poor customer support and lack of clear communication with users regarding ride confirmations and issues
Security concerns and lack of digital fare pass within the app cause distrust for some users