Reviews of Noah's NY Bagels

By: Bagel Brands

List of user reviews and ratings for Noah's NY Bagels

Total ratings

4.75 (Rating count: 1,936)

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Review summary

Users appreciate the convenience of ordering ahead and earning rewards through the app, along with the quality of the bagels and customer service. However, many express frustration over the app's lack of customization features, unreliable reward application, payment glitches, and poor order management capabilities. The interface is also criticized for limited menu options, difficulty in searching items, and missing common features like tipping. These issues collectively result in confusion and mistrust, prompting some users to prefer ordering in-store or via other platforms.

Pros

App allows easy ordering ahead and is generally easy to set up and use.
Users are attracted by the rewards program and the ability to earn points even when paying in store.
The app offers a way to pay via credit or cash and integrates a rewards system.
The actual food (bagels) and in-store customer service are well-liked by users.

Cons

Lack of customization options for orders (e.g., cannot choose specific bagels/shmears or modify ingredients).
The app often fails to properly apply or recognize rewards, causing confusion and dissatisfaction.
Payment processing issues such as errors charging users, forced wallet top-ups, and inability to add payment cards.
Poor order management: inability to review, cancel or verify orders in the app, leading to mistrust.
App interface issues including incomplete menus, inability to add tips, poor search functionality, and unhelpful notifications.

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User Reviews

Recent rating average: 4.90

All time rating average: 4.75

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21% (16)

Date	Author	Comment
2026-06-07	Ki*****	UPDATE: They really stepped up their game and understood how to take constructive criticism to heart to make this app 100% better! Now, it's users friendly! Complete with pictures of products, warning when there might be limited options on certain products, and more customizable options. Downside, the reward points expire, kind of making it impossible to earn anything, due to locations not nearby. That's more of a company default than an app issue. New location Manteca/Lathrop California?
UPDATE: They really stepped up their game and understood how to take constructive criticism to heart to make this app 100% better! Now, it's users friendly! Complete with pictures of products, warning when there might be limited options on certain products, and more customizable options. Downside, the reward points expire, kind of making it impossible to earn anything, due to locations not nearby. That's more of a company default than an app issue. New location Manteca/Lathrop California?
2026-05-06	Ru*****	Great app. never had any issues. Quick to make orders and easy to grab and go
Great app. never had any issues. Quick to make orders and easy to grab and go
2026-04-29	Ga*****	good as it con be.
good as it con be.
2026-04-27	Da*****	I order, I pick up, I eat... just the way it is intended... can't do any custom ordering on the app, which is a bummer, but I understand their reasoning.
I order, I pick up, I eat... just the way it is intended... can't do any custom ordering on the app, which is a bummer, but I understand their reasoning.
2026-04-26	La*****	The app is easy to use and makes ordering fast! And of course the food is always exceptional 😁
The app is easy to use and makes ordering fast! And of course the food is always exceptional 😁
2026-04-05	Ro*****	the place is clean ..and bagels and coffee x me is the best
the place is clean ..and bagels and coffee x me is the best
2026-03-31	ne*****	Great app
Great app
2026-03-29	Ov*****	had nice service and love the cream cheese and exact change .
had nice service and love the cream cheese and exact change .
2026-03-18	Al*****	Very easy and convenient ordering through the app especially when by breakfast for my team out on the field.
Very easy and convenient ordering through the app especially when by breakfast for my team out on the field.
2026-03-12	Ca*****	love my Noah's
love my Noah's