Reviews of Bruegger's Bagels

By: Bagel Brands

List of user reviews and ratings for Bruegger's Bagels

Total ratings

4.35 (Rating count: 4,075)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users praise the food quality and occasional ease of ordering, but the app suffers from recurring reliability problems. The top issues are login access, unreliable rewards/points redemption, and payment/ordering flow failures. Crashes and slowness worsen the experience, and some users report missing receipts and limited developer support. Overall, product quality remains strong, but core app functionality and consistency are frequently problematic.

Pros

High-quality bagels and coffee are frequently praised
Fast, convenient ordering when the app works
App is easy to navigate with simple functionality

Cons

Frequent login/sign‑in issues across multiple reviews
Rewards/points are unreliable or not deducted/redeemed
Payment and ordering flow problems (inability to add payment methods, barcode/points failures)
App instability (freezes/crashes, slow performance) and poor support
Missing basic features (receipts/order times) and location selection limitations

Upgrade to see all 90 reviews

User Reviews

Recent rating average: 3.60

All time rating average: 4.35

Upgrade to see all 90 reviews

33% (30)

Date	Author	Comment
2026-05-31	N'*****	🍇🫐🥯🍫🌯🥜👖👗🥤
🍇🫐🥯🍫🌯🥜👖👗🥤
2026-05-24	Ro*****	it just says "Sorry! We can't place this order." or "Oops! Something went wrong with your request." without any additional explanation.
it just says "Sorry! We can't place this order." or "Oops! Something went wrong with your request." without any additional explanation.
2026-05-23	Da*****	this place is amazing, everything I try has been the absolute best, and the service is unbeatable.
this place is amazing, everything I try has been the absolute best, and the service is unbeatable.
2026-05-13	Pa*****	Nice
Nice
2026-05-10	Cy*****	Time estimates are very inaccurate. App estimated 20 minutes, ended up having to wait instore for another 30 minutes... I get that it's super busy, but better time estimates would be appreciated.
Time estimates are very inaccurate. App estimated 20 minutes, ended up having to wait instore for another 30 minutes... I get that it's super busy, but better time estimates would be appreciated.
2026-05-04	Ma*****	great
great
2026-04-27	Br*****	it constantly logs me out and is hard to use. I go there less because of it constantly logging me out
it constantly logs me out and is hard to use. I go there less because of it constantly logging me out
2026-04-25	Iv*****	Unintuitive, bad design. Can't order directly from the side Menu screen. After I had added many items and was ready to check out, applying a reward erased my entire cart.
Unintuitive, bad design. Can't order directly from the side Menu screen. After I had added many items and was ready to check out, applying a reward erased my entire cart.
2026-04-17	Ol*****	Great customer service. Andrew is very kind, diligent, and professional! I recommend these bagels as well. Delicious!
Great customer service. Andrew is very kind, diligent, and professional! I recommend these bagels as well. Delicious!
2026-04-13	Bi*****	Best bagels in the Twin Cities.
Best bagels in the Twin Cities.