Reviews of Soothe: Wellness On Demand

By: Soothe, Inc.

List of user reviews and ratings for Soothe: Wellness On Demand

Total ratings

3.46 (Rating count: 2,390)

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Review summary

User feedback shows the core app experience is inconsistent. Many reviewers praise therapists and have had useful bookings, but the app is plagued by crashes, unreliable scheduling due to frequent provider cancellations, and persistent billing problems. Customer support is often slow or unresponsive, and critical safety or account issues go unresolved. Sign-up and login processes, as well as address entry, frequently break. Overall, reliability and billing friction overshadow any positive aspects.

Pros

Therapists are generally reported as great and provide good service when booked.
Support can resolve issues quickly in some cases, showing responsiveness.
Some users have had acceptable or positive experiences when bookings go smoothly.

Cons

Frequent crashes and instability on Android, leading to a poor user experience.
Last-minute cancellations or no-shows by therapists cause scheduling unreliability and frustration.
Billing problems are common, including unexpected charges, holds on funds, charges for tips without an appointment, and gift card issues.
Customer support often feels slow or unresponsive, with some reports of unaddressed safety concerns.
Login/signup and address/authentication issues (password resets, Google OAuth prompts, address field problems) are frequently problematic.

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User Reviews

Recent rating average: 1.80

All time rating average: 3.46

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4% (42)

Date	Author	Comment
2026-04-03	Ma*****	Gift cards are unusable and the service has declined. I purchased 160 dollars in gift cards and cannot apply them due to repeated system errors on both app and website since end of 2025
Gift cards are unusable and the service has declined. I purchased 160 dollars in gift cards and cannot apply them due to repeated system errors on both app and website since end of 2025
2026-01-27	Ch*****	sexual assault with no response. I used the app and had several good experiences but had a massage therapist sexually assault me and when I reached out to the soothe team about it, I never received any response. this is unacceptable
sexual assault with no response. I used the app and had several good experiences but had a massage therapist sexually assault me and when I reached out to the soothe team about it, I never received any response. this is unacceptable