Solartive CMS

Solartive CMS is a field-ready complaint management app for Solartive. It helps site technicians log issues, plan visits, capture evidence, track parts, and close complaints on time.

Log & track complaints: Create new cases, view assigned tickets, and monitor status from Open → In-Progress → Resolved → Closed.

Plan site visits: See customer/product details, GPS location, visit history, and next-step actions.

Capture proof: Upload photos/videos of defective parts, repairs, replacements, and site conditions.

Spare parts & replacements: Request/assign parts, record serial numbers, and confirm product swaps with evidence.

Work logs & updates: Add notes, diagnosis, test results, and resolution details in real time.

Customer sign-off: Record acknowledgements to seal the job completion.

Smart search & filters: Find complaints by customer, serial number, status, or date.

Alerts & reminders: Get notified for new assignments, pending visits, and SLA breaches.

Role-based access: Technicians, service engineer, and admins see exactly what they need.

Benefits:

Faster turnaround with clear, auditable evidence

Fewer repeat visits through better diagnostics

Accurate parts tracking and warranty validation

Complete service history for each customer/product