Reviews of First Service Credit Union

By: First Service CU

List of user reviews and ratings for First Service Credit Union

Total ratings

4.87 (Rating count: 2,592)

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Review summary

Users express frustration with the app's redesign, citing inconvenient UI changes like having to tap each transaction for details and complicated bill pay features. Login reliability and lack of biometric support negatively impact the experience. Some appreciate the easier external account management and improved alert setup, and a few like the updated interface. Common complaints include reduced notification usefulness, slower app performance, and message management limitations, indicating mixed reception to the recent updates.

Pros

The updated app has an improved user interface that some users find easier to navigate compared to the old app.
Managing external accounts and setting up alerts is now easier within the app.
The app provides detailed transaction information once viewed individually, suitable for users needing in-depth account data.

Cons

The new app requires users to click on each transaction separately to see full details, which is time-consuming and less user-friendly than the previous version.
Bill payment functionality is more complicated, less intuitive, and some users report it as non-functional or confusing.
Login issues are frequent, including internal errors, password problems, and lack of biometric login support despite some interface prompts.
Notifications have become less informative, often requiring users to log into the app to see transaction amounts, reducing convenience.
Deleting multiple messages or alerts at once is not supported or was only recently improved, making message management frustrating.

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User Reviews

Recent rating average: 1.70

All time rating average: 4.87

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4% (12)

Date	Author	Comment
2025-01-14	Ro*****	It doesn't have an option for biometric in the app, even though it won't allow me to set it up until I go through the app.
It doesn't have an option for biometric in the app, even though it won't allow me to set it up until I go through the app.
2024-08-24	A *****	Cannot delete more than one message at a time. Navigation on the new app is anti-intuitive and makes zero sense. Bill pay is more confusing than it is helpful. I guess they had to follow government guidelines so our spending could be more easily tracked or something, because I don't believe they would put this app out in the condition it is in on purpose. Update 8/24/24. Can now delete more that one message at a time. Moved from one star up to 3.
Cannot delete more than one message at a time. Navigation on the new app is anti-intuitive and makes zero sense. Bill pay is more confusing than it is helpful. I guess they had to follow government guidelines so our spending could be more easily tracked or something, because I don't believe they would put this app out in the condition it is in on purpose. Update 8/24/24. Can now delete more that one message at a time. Moved from one star up to 3.