Reviews of FedChoice Federal Credit Union

By: FedChoice Federal Credit Union

List of user reviews and ratings for FedChoice Federal Credit Union

Total ratings

3.74 (Rating count: 141)

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Review summary

The app has usability improvements appreciated by some, offering quick access for basic banking tasks. However, multiple users face significant issues with the Zelle feature causing crashes and payment failures, and forced updates that block account access. The app frequently crashes, and customer service is difficult to reach. Additionally, security and privacy concerns arise due to the sign-up process requiring sensitive data without clear protection assurances.

Pros

The latest update improved usability for some users.
The app is quick and easy for basic transactions.
Longtime users found value in the app prior to updates.

Cons

Problems with Zelle integration causing crashes and inability to send payments.
Forced updates that prevent access to accounts, including login and verification issues.
App crashes frequently and is unstable after recent updates.
Poor customer service with long wait times to resolve issues.
Security concerns regarding sign-up requiring sensitive information without clear assurances.

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User Reviews

Recent rating average: 1.90

All time rating average: 3.74

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27% (14)

Date	Author	Comment
2024-12-16	Ca*****	The app was fine until the latest QRcode update using zelle. Now I can not send a Zelle anymore.
The app was fine until the latest QRcode update using zelle. Now I can not send a Zelle anymore.
2024-11-22	St*****	It says there is a bug with zelle and fedchoice. App crashes and says recipient has not accepted. No upgrades available. No number to report the problem.
It says there is a bug with zelle and fedchoice. App crashes and says recipient has not accepted. No upgrades available. No number to report the problem.