Reviews of Co-Optima Mobile

By: Barbados Public Workers’ Co-operative Credit Union App

List of user reviews and ratings for Co-Optima Mobile

Total ratings

4.59 (Rating count: 7,969)

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Review summary

Users find Co-Optima Mobile convenient and user-friendly for basic banking, including balance checks and funds transfers, praising biometric login. However, frequent mandatory password changes without prior notice frustrate users. The app lacks several desired features such as in-app bill pay, e-statements, and easy access to account numbers, leading to the need for external contact with the credit union. Transfer capabilities are inconsistent, especially on Android devices, and customer support is often unresponsive. Additionally, the login process and multi-factor authentication cause user inconvenience. Overall, while functional, the app needs feature enhancements and better communication.

Pros

User-friendly and simple to use, even for less tech-savvy and elderly users.
Convenient access to account balances and ability to transfer funds between accounts.
Biometric authentication added, increasing ease of login.
Provides a good online banking experience comparable to desktop usage.
Allows viewing transaction history and some bill payment functions.

Cons

Mandatory password changes every few months are inconvenient with no prior notification.
Lack of in-app features such as bill payments, e-statements, and ability to obtain account numbers forces users to use other channels.
Transfer functions and some features like RTP transactions are limited or not working well on Android compared to iOS.
Poor communication and support from customer service, including unresolved loan application issues and unresponsive phone lines.
App login process and additional authentication steps are cumbersome, time-consuming, and can cause session timeouts.

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User Reviews

Recent rating average: 4.40

All time rating average: 4.59

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8% (6)

Date	Author	Comment
2026-04-07	Tr*****	got access to on line banking much better.
got access to on line banking much better.
2026-03-20	Mi*****	very reliable
very reliable
2026-03-06	Al*****	Great 👍
Great 👍
2026-03-05	De*****	good
good
2026-02-26	Ro*****	very good
very good
2026-02-24	Ot*****	good
good
2026-02-20	Ma*****	A very good experience, fast and efficient.
A very good experience, fast and efficient.
2026-02-12	L'*****	fantastic
fantastic
2026-02-03	Ry*****	ok so far
ok so far
2026-01-30	Er*****	app crashes constantly so much so I have to literally restart my phone
app crashes constantly so much so I have to literally restart my phone