Reviews of SMUD

By: Sacramento Municipal Utility District

List of user reviews and ratings for SMUD

Total ratings

3.28 (Rating count: 1,053)

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Review summary

Users find the SMUD app convenient for managing bills, monitoring power usage, and staying informed during outages, appreciating its clean design and ease of navigation. However, many have recurring problems with login errors despite correct credentials, persistent 'app outdated' messages without available updates, crashes, and performance issues like slow loading and white screens. Forced updates and failure to save login information add to user frustration, leading some to rely on the website instead or uninstall the app.

Pros

Convenient and easy to use for viewing bills and paying them on the go.
Provides accurate and relevant information such as electricity usage and bill summaries.
Helps users stay informed during outages.
Simple navigation with a clean and straightforward layout.
Users appreciate notifications about bills and ability to monitor power usage efficiently.

Cons

Frequent login issues where app rejects correct credentials, forcing use of website.
App regularly prompts that it is outdated and unsupported, yet no updated version is accessible, causing inability to use the app.
Crashes and instability, including issues saving payment information and app not responding errors.
Slow load times and occasional failure to load data.
Forced updates without clear reasons frustrate users, and the inability to save login info adds inconvenience.

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User Reviews

Recent rating average: 1.60

All time rating average: 3.28

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2% (9)

Date	Author	Comment
2024-12-27	Ia*****	3 stars is generous. I get constant 'SMUD isn't responding" pop-ups that I have to respond to. I have to use the app for outage information and diminished website capabilities.
3 stars is generous. I get constant 'SMUD isn't responding" pop-ups that I have to respond to. I have to use the app for outage information and diminished website capabilities.
2024-12-14	rl*****	My login credentials work fine on the website but the app keeps saying it's incorrect. I guess I'll have to stick with the website because the app won't let me login.
My login credentials work fine on the website but the app keeps saying it's incorrect. I guess I'll have to stick with the website because the app won't let me login.