Heys Smart Luggage®

Name: Heys Smart Luggage®
Rating: 3 (40 reviews)
Author: Heys International Ltd.

By: Heys International Ltd.

Connects with your Heys Smart Luggage to control its Black Box™ Smart features.

Features & Capabilities

Heys Smart Luggage®
By Heys International Ltd.

Description:

The Heys Smart Luggage® is a fully-connected luggage that delivers a seamless and complete travel experience for today’s modern and tech-savvy traveler. It is developed with the Heys Smart Luggage® app that through its Black Box™ allows you to control these interactive functions through your mobile devices. Pair your case with the Heys Smart Luggage® app to experience the latest in travel tech.

The Heys Smart Luggage® app allows users to control three main features via its Black Box™ :

Smart Handle with integrated scale.

The ergonomic top carry-handle doubles as a digital scale. Its built-in weight sensor tells you how much your packed bag weighs to help avoid excess baggage fees. View the luggage weight conveniently through your smartphone.

Bluetooth Smart TSA lock.

Remotely lock or unlock your luggage using your smartphone for convenience and peace of mind during your travels.

Proximity Alarm.

The proximity sensor alerts you when you’re a certain distance away from your luggage. This will help you keep track of your luggage.

User Growth & Download Statistics

App

By:

Heys International Ltd.

Downloads:

10,239 18

Rating:

3.00

(40)

Version:

1.1.4 Last updated: 2025-09-10

Version code:

Creation date:

2017-09-19

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.WRITE_EXTERNAL_STORAGE High risk
android.permission.BLUETOOTH Moderate risk
android.permission.BLUETOOTH_ADMIN Moderate risk
android.permission.BLUETOOTH_CONNECT Moderate risk
android.permission.BLUETOOTH_SCAN Moderate risk
android.permission.ACCESS_WIFI_STATE Low risk
android.permission.CHANGE_WIFI_STATE Low risk

Size:

6.76MB

Email:

he*****@heys.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 538,878 ▼ 1,956

For Developers

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Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Heys International Ltd.

Google Play Store

https://play.google.com/store/apps/details?id=com.smarttrunk.hey

Email:

he*****@heys.com

Website:

http://heys.com

User Reviews

User feedback centers on persistent Bluetooth pairing and lock operation problems, frequent registration and app-access issues, and usability gaps on Android. While a minority report the app and luggage work well, most reviews describe pairing failures, device-not-found errors, lock-motor or proximity-sensor malfunctions, and unhelpful or slow support. Registration errors (HTTP 403/NOT FOUND, email verification, password reset) and UX drawbacks (remembering luggage, navigation) amplify frustration. Several reviews also flag compatibility problems with older Android devices. Overall, reliability and device integration are the main pain points for Heys Smart Luggage on Android.

Pros

Some users report the app and luggage work as expected and remain usable over time.
A few reviews praise the app and the team (e.g., 'Great app and great Luggages', 'Superior work').
Some reviewers report reliability for periods of inactivity ('Works fine for me so far').

Cons

Persistent Bluetooth pairing/connectivity failures (device not found or cannot connect) across multiple reviews.
Locking mechanism issues, including motor noise and the lock not unlocking, with false proximity alerts.
Registration and account issues, including inability to register, HTTP errors (403/NOT FOUND), and password reset problems, with slow or absent support.
Poor app UX, such as needing to select a luggage in settings every time and not remembering the last used luggage.
Android compatibility and network access problems, including reports of not working on Note 5 and general device restrictions.

Recent reviews

First, they sent me a luggage without a key to unlock. Had to wait another 3 months for a key to arrive. Then, the app won't pair with the luggage even though I reset my Bluetooth several times. Really regret buying this luggage.