Reviews of SmartStyle Hair Salons

By: Regis Mobile App

List of user reviews and ratings for SmartStyle Hair Salons

Total ratings

4.56 (Rating count: 3,979)

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Review summary

Users love the easy app booking and the convenience of Walmart-based salons with friendly, skilled stylists and good results. However, repeated issues with bookings not being honored, limited service options, unreliable online availability, and unclear location listings create significant reliability and UX problems that cloud the otherwise positive experience.

Pros

Easy and convenient booking in the app.
Walmart-store locations provide convenient, affordable access to services.
Consistently positive experiences with friendly, skilled stylists who deliver great hair results.
Pleasant salon atmosphere and courteous staff.

Cons

Appointments booked via the app are not reliably honored—salons cancel or ignore bookings, often without notifications.
The app offers limited services and a messy booking flow (add-ons unavailable; back-to-back bookings may require separate appointments).
Online booking availability is inconsistent (not always accepting online bookings or shows as not available).
Location visibility is unclear or incomplete, making it hard to find Walmart salons.
Cancellations and overbooking issues lead to customer frustration (no emails/texts about changes).

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User Reviews

Recent rating average: 4.30

All time rating average: 4.56

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39% (27)

Date	Author	Comment
2026-06-02	An*****	wish it were free
wish it were free
2026-05-30	Sh*****	Azri is my favorite, but all the girls are friendly and do a good job.
Azri is my favorite, but all the girls are friendly and do a good job.
2026-04-22	El*****	Best stylist Jasmine at SuperWalmart in Wake Forest. You won't be disappointed!
Best stylist Jasmine at SuperWalmart in Wake Forest. You won't be disappointed!
2026-04-12	Ma*****	I walked in, asked for a haircut, and was seen in no time. Cindy did a beautiful, shorter cut. I am very pleased with the outcome. Thank you Cindy. You are a very talented stylist.
I walked in, asked for a haircut, and was seen in no time. Cindy did a beautiful, shorter cut. I am very pleased with the outcome. Thank you Cindy. You are a very talented stylist.
2026-03-28	Pa*****	absolutely amazing I'm so happy my boyfriend introduced me to this place 💞
absolutely amazing I'm so happy my boyfriend introduced me to this place 💞
2026-03-13	Ro*****	I'm someone who's always done her own hair. Cut, color, highlights & lowlights. With my hand in cast, what could I do? I had 2 call someone! I booked an appointment and crossed my fingers. Amelia was the lucky girl stuck with me. She gave me the best hair experience I've ever had in my life! & I've been doing my own hair since the 80s. The 5X I've let professionals do it, I've left mad. Amelia was OUTSTANDING, TALENTED, AN ARTIST! My hair has never looked this good! KUDOS 2U KID!!
I'm someone who's always done her own hair. Cut, color, highlights & lowlights. With my hand in cast, what could I do? I had 2 call someone! I booked an appointment and crossed my fingers. Amelia was the lucky girl stuck with me. She gave me the best hair experience I've ever had in my life! & I've been doing my own hair since the 80s. The 5X I've let professionals do it, I've left mad. Amelia was OUTSTANDING, TALENTED, AN ARTIST! My hair has never looked this good! KUDOS 2U KID!!
2025-11-07	Ch*****	concise
concise
2025-08-19	J.*****	WILL NEVER USE THIS SERVICE/BUSINESS AGAIN!!!
WILL NEVER USE THIS SERVICE/BUSINESS AGAIN!!!
2025-08-14	Sh*****	Ms Carmen is a Excellent Stylist, She listens to your Concerns and try to help to assure you everything is going to be OK. Also have you Looking Good!!!
Ms Carmen is a Excellent Stylist, She listens to your Concerns and try to help to assure you everything is going to be OK. Also have you Looking Good!!!
2025-07-15	De*****	love Dyana as my stylist
love Dyana as my stylist