Reviews of SmartSecurity

By: Meian Technology App

List of user reviews and ratings for SmartSecurity

Total ratings

3.44 (Rating count: 362)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users appreciate the app's ease of navigation and its core functionality of managing alarm panels including arming and disarming. It also integrates with the Artec app for comprehensive security management. However, many report frequent crashes and connection losses to their security panels after recent updates, along with slow performance and freezing issues on Android devices. Notifications are inconsistent, and some features like AP mode are not functioning properly. Improvements have been noted by some users after updates, but overall stability and reliability remain concerns.

Pros

Easy to navigate
Can manage alarm panel functions such as arm and disarm
Integrates with Artec application using the same account
Some users find it very good after understanding the features
Improved after updates according to some users

Cons

App crashes frequently especially after recent updates
Loses connection to the alarm panel, showing devices as not connected
App is slow and freezes often on Android devices
Notifications are sometimes inconsistent or too short
Some features like AP mode are not working correctly

Upgrade to see all 18 reviews

User Reviews

Recent rating average: 2.10

All time rating average: 3.44

Upgrade to see all 18 reviews

56% (10)

Date	Author	Comment
2024-09-28	Ge*****	After two days of normal operation, the alarm panel although is connected on the network, it is shown offline. It keeps sending notification to the app but I cannot have any control on it. I am surprised to read about so many problems from users and nobody from the manufacturing company gives any response.
After two days of normal operation, the alarm panel although is connected on the network, it is shown offline. It keeps sending notification to the app but I cannot have any control on it. I am surprised to read about so many problems from users and nobody from the manufacturing company gives any response.
2024-09-15	Jo*****	Easy to navigate too
Easy to navigate too
2024-04-22	De*****	It crashes after the new update
It crashes after the new update
2024-04-20	Ev*****	After recent update crashes constantly on S21 Once again, after recent update (2 days ago), the app crashes constantly on S21. Please do something
After recent update crashes constantly on S21 Once again, after recent update (2 days ago), the app crashes constantly on S21. Please do something
2024-01-06	SA*****	The app is extremely slow on android devices , It only works a little bit better on IOS. The app shuts down by itself and freezes a lot. It requires a new update. The previous version was a bit smother
The app is extremely slow on android devices , It only works a little bit better on IOS. The app shuts down by itself and freezes a lot. It requires a new update. The previous version was a bit smother
2023-11-25	Xr*****	Artec application and this app connect with the same account and manage the same security systems. Both working in arm and disarm systems.
Artec application and this app connect with the same account and manage the same security systems. Both working in arm and disarm systems.
2023-10-29	Κω*****	In the recent update, I lost my connection to the alarm panel without being able to retrieve it. It only send notifications now and then, but when I open the app it says I don't have any device connected. Before the update it worked okay. It would be great if you could integrate it to google home. Please fix it asap
In the recent update, I lost my connection to the alarm panel without being able to retrieve it. It only send notifications now and then, but when I open the app it says I don't have any device connected. Before the update it worked okay. It would be great if you could integrate it to google home. Please fix it asap
2023-07-03	Li*****	The 1st and 2nd screens never reflect what the log indicates.
The 1st and 2nd screens never reflect what the log indicates.
2023-06-10	Ko*****	Ok
Ok
2023-05-18	Ri*****	Alarm notification only can choose from phone, prompt too short.
Alarm notification only can choose from phone, prompt too short.