Reviews of SmartBen NOW

By: Alight Solutions, LLC App

List of user reviews and ratings for SmartBen NOW

Total ratings

3.52 (Rating count: 232)

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Review summary

Users find SmartBen NOW offers quick access to paychecks and benefits with biometric sign-in features; however, many are frustrated with persistent login issues, poor navigation, and inaccessible features like insurance cards. The date input method is notably cumbersome, and bugs cause errors and crashes, leading to widespread dissatisfaction despite some appreciation for the app's quick actions.

Pros

The app allows quick actions for benefit management.
Provides access to employment-related information such as paychecks and 401-k.
Supports biometric sign-in, streamlining login when it works.

Cons

Frequent authentication and sign-in errors prevent app access.
User interface is confusing and difficult to navigate.
Important features like viewing benefits or insurance cards are inaccessible or poorly implemented.
Date input method (scrolling calendar) is cumbersome and frustrating.
App suffers from bugs causing unknown errors and blank pages on login.

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User Reviews

Recent rating average: 1.60

All time rating average: 3.52

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63% (37)

Date	Author	Comment
2026-07-16	Ro*****	can't access my pay stubs. clicking on it sends me to a Google search page. unable to find any support to fix.
can't access my pay stubs. clicking on it sends me to a Google search page. unable to find any support to fix.
2026-04-27	Ju*****	useless app.When trying to access paystubs,all I get is a flyer directing me to download the Smartben app again that I used to get there.Tried uninstalling and installing newer version.Same result
useless app.When trying to access paystubs,all I get is a flyer directing me to download the Smartben app again that I used to get there.Tried uninstalling and installing newer version.Same result
2026-02-18	Sa*****	doesn't open anything even when doing all the steps correctly
doesn't open anything even when doing all the steps correctly
2025-10-29	Ke*****	its not working
its not working
2025-08-26	To*****	fine
fine
2025-04-12	Vi*****	can't get access to my paystub.
can't get access to my paystub.
2025-04-08	Ti*****	I can never find what I need, like tax forms.
I can never find what I need, like tax forms.
2025-04-02	Dw*****	Not really an app. Just a website wrapped into one.
Not really an app. Just a website wrapped into one.
2025-03-21	Ta*****	Do NOT like Can not see results SINCE the change
Do NOT like Can not see results SINCE the change
2024-12-15	Ra*****	Worst app ever! Even the CEO of my company thinks this app and its services
Worst app ever! Even the CEO of my company thinks this app and its services